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Operations Associate - Bank Financing - QA at Filinvest Group
Manila, National Capital District, Philippines -
Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Analytical Skills, Communication Skills, Customer Service Skills, MS Office Proficiency, Time Management, Independence, Leadership, Organization, Multitasking, Integrity

Industry

Hospitality

Description
The Operations Associate - Bank Financing assists clients in applying for housing loans with partner banks to facilitate full payment of their purchased property. He/She ensures that bank financing accounts are properly applied and processed according to standard procedures and timelines. Processes bank financing and refinancing accounts for assigned partner banks within the standard processing time, including endorsement of account information and documents, review of bank guarantees, and recording of loan payments in the system. Communicates effectively with clients (buyers and partner banks) via phone, email, and face-to-face interactions to address concerns, collect necessary documentation, and ensure timely processing of bank loans. Ensures that all assigned service requests are resolved and completed within the established turnaround time. Submits daily productivity and accomplishment reports to the Operations Lead Bank Financing. EDUCATION, TRAININGS, LICENSES REQUIRED: Bachelor's Degree in any 4-year course. Preferably related to Management, Finance, and/or Information Sciences or any computational courses. TECHNICAL COMPETENCIES AND SKILLS: Strong analytical skills, particularly in handling data, processes, and information. Excellent communication skills, with the ability to clearly articulate ideas both in writing and verbally. Demonstrates exemplary customer service skills. Proficient in MS Office applications (Word, Excel, PowerPoint). Able to perform effectively under time pressure and meet set deadlines. Capable of working independently with minimal supervision. Proven ability to lead teams, supervise daily operations, and develop talent for succession. Highly organized and process-oriented. Skilled at multitasking and managing multiple priorities effectively. Upholds integrity and strong personal values.
Responsibilities
The Operations Associate - Bank Financing assists clients in applying for housing loans and ensures that bank financing accounts are processed according to standard procedures. They communicate with clients and partner banks to address concerns and ensure timely processing of bank loans.