About the role:

We are looking for a highly motivated and detail-oriented Operations Associate to manage day-to-day logistics execution, ensure seamless order fulfillment, and deliver best-in-class operational service for our new digital telco brand in MENA. You will play a critical role in managing logistics and warehousing partner performance, streamlining and improving processes, and enhancing the overall customer experience across SIM card delivery and order lifecycle operations.

This is a hands-on, performance-focused role that requires a strong grasp of logistics, fulfillment KPIs, and customer-first thinking.

What you’ll be responsible for:

Partner & Fulfillment Management

• Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last-mile delivery), enforcing clear SLAs and KPIs to meet service standards
• Conduct daily operational reviews, weekly check-ins, and monthly/quarterly business reviews to evaluate performance and drive accountability

Order Flow & Operational Execution

• Coordinate with BPO order management teams to ensure smooth, real-time order processing and delivery visibility across our e-commerce journey
• Own end-to-end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistency

Inventory & Cost Control

• Maintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availability
• Partner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery-related spend and efficiency metrics

Process Optimization & CX Advocacy

• Monitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiatives
• Resolve delivery and logistics issues with speed and ownership, using root-cause analysis to prevent recurrence
• Act as the voice of the customer in ops processes, ensuring every step in the journey supports first-time-right delivery and service excellence

What we’re looking for:

• 5+ years of experience in logistics, operations, or last-mile fulfillment, preferably in fast-paced e-commerce, digital startups, or B2C telco environments
• Demonstrated success managing third-party logistics (3PL) partners and enforcing performance-based SLAs
• Strong analytical mindset with proficiency in operational reporting and the ability to extract insights from fulfillment or delivery data
• Proven ability to drive cost optimization, process automation, or lean operations initiatives
• Customer-obsessed mindset with the ability to troubleshoot issues and escalate intelligently when needed
• Excellent communication, coordination, and stakeholder management skills
• Experience in startups or digital-first telcos in the MENA region is a plus

About the role:

We are looking for a highly motivated and detail-oriented Operations Associate to manage day-to-day logistics execution, ensure seamless order fulfillment, and deliver best-in-class operational service for our new digital telco brand in MENA. You will play a critical role in managing logistics and warehousing partner performance, streamlining and improving processes, and enhancing the overall customer experience across SIM card delivery and order lifecycle operations.

This is a hands-on, performance-focused role that requires a strong grasp of logistics, fulfillment KPIs, and customer-first thinking.

What you’ll be responsible for:

Partner & Fulfillment Management

• Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last-mile delivery), enforcing clear SLAs and KPIs to meet service standards
• Conduct daily operational reviews, weekly check-ins, and monthly/quarterly business reviews to evaluate performance and drive accountability

Order Flow & Operational Execution

• Coordinate with BPO order management teams to ensure smooth, real-time order processing and delivery visibility across our e-commerce journey
• Own end-to-end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistency

Inventory & Cost Control

• Maintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availability
• Partner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery-related spend and efficiency metrics

Process Optimization & CX Advocacy

• Monitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiatives
• Resolve delivery and logistics issues with speed and ownership, using root-cause analysis to prevent recurrence
• Act as the voice of the customer in ops processes, ensuring every step in the journey supports first-time-right delivery and service excellence

What we’re looking for:

• 5+ years of experience in logistics, operations, or last-mile fulfillment, preferably in fast-paced e-commerce, digital startups, or B2C telco environments
• Demonstrated success managing third-party logistics (3PL) partners and enforcing performance-based SLAs
• Strong analytical mindset with proficiency in operational reporting and the ability to extract insights from fulfillment or delivery data
• Proven ability to drive cost optimization, process automation, or lean operations initiatives
• Customer-obsessed mindset with the ability to troubleshoot issues and escalate intelligently when needed
• Excellent communication, coordination, and stakeholder management skills
• Experience in startups or digital-first telcos in the MENA region is a plus
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