What you’ll be responsible for:

Partner & Fulfillment Management

• Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last-mile delivery), enforcing clear SLAs and KPIs to meet service standards
• Conduct daily operational reviews, weekly check-ins, and monthly/quarterly business reviews to evaluate performance and drive accountability

Order Flow & Operational Execution

• Coordinate with BPO order management teams to ensure smooth, real-time order processing and delivery visibility across our e-commerce journey
• Own end-to-end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistency

Inventory & Cost Control

• Maintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availability
• Partner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery-related spend and efficiency metrics

Process Optimization & CX Advocacy

• Monitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiatives
• Resolve delivery and logistics issues with speed and ownership, using root-cause analysis to prevent recurrence
• Act as the voice of the customer in ops processes, ensuring every step in the journey supports first-time-right delivery and service excellence