Operations Associate at HUB24 Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business operations, Sales operations, Project management, Process improvement, Analytical abilities, Communication skills, Problem-solving, Data analysis, Documentation, Reporting, Workflow optimization, Go-to-market strategy, Commercial awareness, Change management, Organization skills, Interpersonal skills

Industry

Financial Services

Description

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary: The Operations Associate plays a key role in supporting the day‑to‑day execution and continuous improvement of business operations. This role works closely with cross‑functional teams to help translate operational plans into action, support the delivery of initiatives, and ensure processes, documentation, and reporting are accurate, up to date, and fit for purpose. Operating in a fast‑paced SaaS environment, the Operations Associate contributes to improving efficiency across workflows, supporting go‑to‑market readiness, and enabling teams to work more effectively. This is an execution‑focused role with strong exposure to strategic initiatives, offering a clear pathway for growth into broader operational ownership. Responsibilities: Support the execution of operational plans by coordinating tasks, tracking actions, and following up with cross‑functional teams to ensure delivery milestones are met. Assist with the delivery of cross‑functional initiatives by supporting project planning, documentation, risk tracking, and status reporting. Analyse existing workflows and operational processes to identify inefficiencies, gaps, and opportunities for improvement. Create, update, and maintain operational documentation, process maps, playbooks, and knowledge base content to ensure information is current and accessible. Support go‑to‑market readiness activities by assisting with coordination across Product, Sales, Marketing, and Services. Prepare and maintain operational reports and dashboards, ensuring data accuracy and timely updates for leadership review. Support system and process changes by helping define requirements, documenting changes, and assisting teams through adoption. Contribute to change initiatives by supporting communications, training materials, and rollout activities. Develop foundational commercial awareness by understanding cost drivers, operational impacts, and customer experience considerations. Requirements: Previous experience in business or sales operations role or similar Project management experience Previous experience in process improvement Strong quantitative and qualitative analytical abilities. Excellent oral and written communication skills Ability to work autonomously or as part of a team Strong self-motivation and organisation skills Strong problem-solving skills Ability to remain calm in fast-paced environments Strong interpersonal skills The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. *As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange.

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Responsibilities

The Operations Associate supports the execution of operational plans and cross-functional initiatives to ensure delivery milestones are met. They also analyze workflows to identify inefficiencies and maintain accurate operational documentation and reporting.