Operations Associate - Lisbon at Guestready Limited

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Customer Experience, Operations Management, Guest Communication, Problem Solving, Organization, Detail Oriented, Portuguese Fluency, English Fluency, PMS Software

Industry

Hospitality

Description

🌍 Operations Associate – Lisbon 🏡 About GuestReady GuestReady is a globally leading short-term rental management and hospitality company, delivering exceptional service to property owners and unforgettable stays for guests. Since launching in 2016, we have expanded across the 🇬🇧 United Kingdom, 🇫🇷 France, 🇵🇹 Portugal, 🇪🇸 Spain, and 🇦🇪 UAE, revolutionising the short-term rental industry through innovative technology and a true passion for hospitality. ✨ Our achievements so far: 🛏️ 3.3+ million guest nights hosted 💰 $170M+ Gross Booking Value generated 🏢 $1B+ portfolio under management Our mission is simple: to transform short-term rental management by combining cutting-edge technology, operational excellence, and world-class hospitality. 💼 The Opportunity We are looking for an Operations Associate to join our Lisbon team! This is an exciting opportunity for someone passionate about 🏨 hospitality, ⚙️ operations, and 🌟 customer experience to grow within a fast-paced, international, and high-growth company. 🎯 Key Responsibilities 🤝 Build and maintain strong, trust-based relationships with guests 🧹 Support daily operations across departments including Maintenance and Housekeeping 📅 Manage reservations, guest communication, and day-to-day operational tasks 💻 Use our PMS and internal tools to coordinate information effectively ⭐ Ensure smooth processes and consistently high service standards 🛠️ Solve problems quickly while delivering exceptional guest experiences 🔍 What We’re Looking For 🗣️ Fluent in Portuguese and English (spoken and written) 📍 Based in Lisbon with flexibility to work shifts and weekends (on-site role) 🏨 Experience in hospitality, tourism, reception, or customer-facing operations 🧠 Strong problem-solving mindset and ability to stay calm under pressure 💛 Guest-centric approach with excellent communication skills 📋 Highly organised, detail-oriented, and proactive 🌱 Eager to learn and grow in a dynamic environment ✨ What We Offer 🚀 A fast-paced, collaborative, and supportive team culture 📈 Real opportunities for professional growth and career progression 🌎 Multicultural and international exposure 💡 Flat hierarchy where your ideas truly matter 🎉 Regular team events and company off-sites 🖥️ A high-tech, high-growth environment where you can make an impact 🌟 Why Join GuestReady? At GuestReady, you’ll be part of a global success story that’s redefining hospitality through technology and service excellence. If you’re ready to grow your career, take on exciting challenges, and make a real impact — we’d love to hear from you! 👉 Apply now and join GuestReady’s Lisbon team!

Responsibilities

The role involves managing daily operations, including housekeeping and maintenance, while maintaining strong relationships with guests. It also requires coordinating reservations and guest communications using internal PMS tools to ensure high service standards.