Operations Associate at Lyft, Inc.

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

23.31

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Teamwork, Self-Governance, Patience, De-Escalation, Organizational Skills, Vehicle Compliance, Fleet Management, Technical Support, Retail Experience, Hospitality Experience, Chicago Area Familiarity, Initiative, Trust Building

Industry

Ground Passenger Transportation

Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Chicago team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Chicago sounds exciting, we would love to meet you! Responsibilities: Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents Manages vehicle lot organization, vehicle transportation, and other daily rental operations Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners Builds trust and works effectively with others to achieve results and team goals Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: 1+ year of experience in an in-person customer service role like retail, technical support or hospitality Familiarity with the Chicago area Impeccable customer service and problem-solving skills Excellent, clear verbal and written communication skills What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM Bonus points if you love ride-sharing so much that you're a Lyft driver too! Proficiency in other languages is considered a plus! A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Note: For this role, candidates must reside in states registered for Flexdrive Services LLC. Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite The expected base pay range for this position in the Chicago area is $18.65 - $23.31, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

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Responsibilities

The Operations Associate assists customers with the car rental process and prepares rental vehicles for Lyft drivers. They also manage vehicle lot organization and flag any issues to the Operations Lead.