Operations Associate at MISSION BUILDING SUPPLIES

Trail, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

21.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Forklift Operation, Attention to Detail, Communication Skills, Interpersonal Skills, Lumber Handling, Safety Compliance, Organizational Skills, Problem Solving, Teamwork, Flexibility, Physical Stamina, Cleaning, Loading Assistance, Promotional Awareness

Industry

Wholesale Building Materials

Description

The Operations Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers. ROLES & RESPONSIBILITIES * Greeting all customers in a friendly manner with 60 seconds * Approaching and interacting with all customers within 15 feet * Assist all customers in finding products and offering product knowledge to enhance their shopping experience * Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard (Seek, Make assessment, Add-ons, Review customer needs, Thank them) * Assisting all customers to load product into their vehicles * Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock * Keeping a clean and safe working environment for customers and employees * Ensuring always in compliance with WorkSafe Standards * Be proactively aware of all promotions and product availability * Completing opening and closing duties for the yard. QUALIFICATIONS * Forklift Certification or Previous Experience on Forklift are an asset * Ability to work a flexible schedule including weekends and holidays * Must be able and willing to work in all types of weather conditions * A Passion for Customer Service with a “go above and beyond” attitude * Demonstrates a willingness to learn about products * Able to lift at least 50 lbs * Detail orientated and strong attention to following safe work practices * Excellent listening, communication, and interpersonal skills * Previous lumber, construction and/or retail experience is an asset

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Responsibilities

The Operations Associate assists customers in the yard with their product needs and maintains a safe and organized environment. They are responsible for greeting customers, providing product knowledge, and ensuring compliance with safety standards.