Operations Associate

at  Qlub

Melbourne VIC 3004, Victoria, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Apr, 2025Not Specified01 Feb, 20251 year(s) or aboveOnboarding,Customer Experience,ItNoNo
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Description:

As our Operations Associate (Melbourne), you’ll own the customer experience after the ink dries on that contract:

  • Onboarding: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.
  • Account Management: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
  • Product: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback

Responsibilities:

As our Operations Associate (Melbourne), you’ll own the customer experience after the ink dries on that contract:

  • Onboarding: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.
  • Account Management: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
  • Product: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.

REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Graduate

Proficient

1

Melbourne VIC 3004, Australia