Operations Associate - Sales Acceptance at Filinvest Group

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Validation, Sales Acceptance, Booking Error Minimization, Sales Returns Reduction, Sales Reservation Booking, Negotiation, Inquiry Response, Unit Availability Checking, Pricing Scheme Verification, Financing Scheme Verification, Complaints Resolution, Service Ticket Management, Communication Skills, Customer Service, Problem-Solving, Multi-tasking

Industry

Hospitality

Description

Job Summary: 1. Executes quality validation and review of complete Buyer-supplied documentary requirements prior to sales acceptance and booking. 2. Conforms and complies on booking error minimization and sales returns reduction procedures without sacrificing the quality of a sale. 3. Executes sales reservation booking in the system and complies with the existing booking policies and procedures. 4. Negotiates, assists and provides realistic response to Buyers, Sellers, Agents, Brokers and internal customers on reservation-related inquiries and requests received thru walk-in, voice and electronic means. 5. Ensures accurate and real-time checking on unit availability status, pricing scheme, financing scheme and sellers affiliation in the system. 6. Participates in complaints resolution and service ticket number compliance within the acceptable turn-around-time. Technical Competencies and Skills* With excellent written and oral communication skills Customer service oriented and socially mature Flexible self-reliant and can work under pressure especially during monthly sales cut-off High analytical and problem-solving skills both on numerical and logical situations Skills in multi-tasking and account management With fair sound judgment on decision making Education, Training and Licenses Required* Bachelors Degree in any business-related course such as Marketing Management Key Responsibilities: Handle sales booking applications and related documentation. Conduct face-to-face interactions with sellers and buyers. Evaluate and validate booking applications, ensuring accuracy and completeness of client information. Assess clients financial capacity and compliance with company and real estate policies. Review critical details such as age, citizenship, and eligibility requirements. Perform CMAP and AMLA checks and screen for negative records prior to reservation acceptance. Encode client details and payment schemes into the system. Ensure accurate and timely submission of client records to the central file. Provide sound recommendations and solutions based on analysis and findings. Manage an average of 10 accounts per day with high accuracy. Qualifications: Strong oral communication skills with good presence of mind. Highly analytical and detail-oriented. With strong integrity and sound judgment. Background in banking, real estate, or related fields (open to bank tellers)

Responsibilities

The role involves executing quality validation and review of buyer documentation prior to sales acceptance and booking, while also managing sales reservation encoding in the system according to established policies. Key duties include negotiating and responding to inquiries from various stakeholders regarding reservations and ensuring real-time accuracy of unit status, pricing, and financing schemes.