BACKGROUND

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

3. FACILITATION OF KNOWLEDGE BUILDING AND KNOWLEDGE SHARING

• Provide inputs to the design of training materials and corporate activities towards building staff capacity at headquarters, regional and country levels in using UNV’s Service Desk tools effectively;
• Synthesize knowledge and integrate into UNV’s Service Desk knowledge base for internal and external consumption;
• Engage with, learn from, and make sound contributions to knowledge networks and communities of practice;
• Provide inputs and feedback for the improvement of Service Desk related IT systems and processes that enable the Section’s timely and quality service delivery.

REQUIRED SKILLS AND EXPERIENCE

Education:

• Secondary education;
• University degree (Bachelor’s degree) in human resources, business or public administration is desirable, but it is not a requirement;
• Training in Salesforce Service Cloud would be an asset.

Experience:

• A minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of experience in customer support, personnel management, client service, and online collaboration/communication;
• Experience in MS Office 365 is required;
• Experience with Salesforce Service Cloud would be an asset;
• Experience in web-based customer service software and web-based management systems/ERP is required;
• Experience in an international or non-profit context would be an asset;
• Experience working with volunteers would be an asset.

Language requirements:

• Fluency in English;
• Proficiency in Spanish.

DISCLAIMER

• Only short-listed applicants will be contacted.
• The successful candidate will hold a UNDP letter of appointment.
• This post is for local recruitment only. It is open to citizens of Colombia only.
• All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station are at the expense of the applicant.
  Important information for US Permanent Residents (’Green Card’ holders)
  Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
  UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
  Applicant information about UNDP rosters
  Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
  Non-discrimination
  UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
  UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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