Operations Associate - Special Accounts at Filinvest Group

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Handling, Problem Solving, Communication, Administrative Functions, Client Assistance, Report Preparation, Account Management, Investigative Skills, Coordination, Maturity, Professionalism, Discretion, BPO Experience, Face-to-Face Interaction

Industry

Hospitality

Description

- Ensures that the company's valued clients and escalated accounts receive exceptional customer service by monitoring the day-to-day progress and resolution of their concerns through constant coordination with departments handling transfer of land title, project construction, property management, bank application, legal, account adjustment, and the like. -It is expected from the associate to sends daily productivity report to his/her team lead, regularly gives feedback with regards to the process, issues and concerns in relation to accounts handling KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES: 1. Assists clients via call, email and face to face transaction endorsed by other frontline units for special handling. 2. Investigates, reviews, and resolves escalated / specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, DHSUD and HSAC Cases, Executive Endorsed, etc.) 3. Finish other worklist on time assign by team lead (e.g. Sapphires tickets) 4. Prepares and provides daily productivity report to team lead. 5. Performs other administrative functions and other tasks that maybe assigned by the team lead. Key Responsibilities: Serve as a front-liner assisting clients via email, calls, and face-to-face transactions, including handling escalated or out-of-the-box complaints from executives, media, and legal. Prepare and submit daily reports and manage Sapphire tickets. Handle call-out requests and account inquiries. Review and scrutinize account histories to provide accurate resolutions. Draft and compose memos as needed. Provide resolution-oriented support for high-profile clients in the Rizal area (under Sir Migs). Manage expected daily volumes: ~10 calls, ~20 emails, ~5 walk-ins. Qualifications: Minimum of 2 years experience in customer service, preferably with face-to-face interaction. BPO experience is an advantage. Strong complaint-handling and problem-solving skills. Excellent written and verbal communication skills. High potential for future supervisory or leadership roles. Demonstrates maturity, professionalism, and discretion. No gender preference

Responsibilities

The Operations Associate is responsible for ensuring exceptional customer service for valued clients and escalated accounts by coordinating with various departments. They assist clients through calls, emails, and face-to-face interactions, while also preparing daily productivity reports.