Operations
Helsinki, Finland
Full-time
The Operations Associate is an important role in ensuring that we are able to achieve the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to unlock supply when and where needed, through data analysis and clear communication with our courier partner community.

• Ensuring optimal courier supply levels and activations across the North region, balancing demand and supply to maintain smooth operations;
• Developing and executing activation strategies, including setting up bonus designs and payment structures, while ensuring clear and timely communications to couriers;
• Collaborating with teams across different countries to understand local needs, tailor operations by sharing development ideas and improving ongoing tasks, while executing them efficiently;
• Maintaining and reviewing standard operating procedures to ensure consistency, while continuously aiming at improving them;
• Analysing supply behaviour and using insights to adapt strategies for different situations, such as peak times, weather changes, and special events;
• Organising tasks, staying agile, and stepping in wherever needed to support operations and resolve issues quickly.