Operations & Automation Analyst at Human Quality - HQP

Monterrey, Chiapas, Mexico -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, SQL, JavaScript, Large Language Models, HubSpot, Data Visualization, Automation, CRM Management, Workflow Mapping, English Fluency, Spanish Fluency, Data Analysis

Industry

Business Consulting and Services

Description

Operations & Automation Analyst This role sits inside the Client & Partner Support team, our practice of embedding skilled builders in every department who can design and implement AI-enabled automations, surface insights from operational data, and put better tools directly in the hands of the people doing the work. You’ll be embedded in the team, working directly alongside support staff, so what you build actually gets used. If you’ve been building things with large language models on your own time (custom tools, automations, experiments), this is a role where that becomes your job. What You’re Here to Do •Automate the repetitive manual work in the support operation (ticket handling, compliance checks, onboarding tasks, templated responses) so the team can focus on clients. •Build and maintain dashboards that give supervisors and leadership real-time visibility into ticket volume, close time, recovery trends, SLA adherence, and revenue signals. •Fix the data flow between HubSpot, Help Desk, Aircall, and CSR so reporting is reliable and leadership isn’t reconciling numbers manually. •Work alongside support team members so they can use new tools in their own work and build capability over time. •Surface patterns in the data (churn signals, volume spikes, process breakdowns) and flag them before they become problems. Responsibilities •Build automations for ticket classification, churn signal detection, onboarding workflows, and compliance validation across Support, Recovery, Displaced, White Label, and Live Receptionist. •Design and own performance dashboards for supervisors, monthly business reviews, and Finance. •Map existing workflows, find where things break or duplicate, and rebuild them inside HubSpot, Help Desk, Aircall, and CSR. •Write scripts and lightweight integrations that connect platforms and eliminate manual data transfer. •Sit with the support team regularly to understand where friction is, and fix it. •Document what you build so it doesn’t live only in your head. •Measure impact: time saved, errors reduced, tickets deflected, SLA improvement. Skills & Experience •0–3 years of experience; background in data science, engineering, programming, or a technical field (mechatronics, computer science, systems engineering, etc.). •Can write code or scripts (Python, SQL, JavaScript, or similar). You don’t need to be a senior engineer, but you need to be able to build things. •Hands-on experience with large language models. You’ve built something with one, whether for a project, a job, or on your own time, and you know what they’re good at and where they fall short. •Comfortable working with CRM or help desk platforms. HubSpot experience is a plus. •Strong data and spreadsheet skills. You can build a dashboard that people actually use. •Able to translate a messy operational problem into a clean technical solution. •Works well directly with non-technical colleagues. You explain what you built, train them on it, and make sure it sticks. •Fluent in Spanish and English.

Responsibilities

Design and implement AI-enabled automations to reduce manual work within the client support operation. Build and maintain performance dashboards to provide leadership with real-time visibility into operational data and SLA adherence.