ABOUT COUPE HEALTH

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.
Coupe Health is seeking a strategic, data-driven problem solver to lead process improvements across our Operations Division—turning insights into action and driving meaningful change.
The Impact You Will Have
This position is responsible to perform complex technical and analytical work under limited supervision in support of developing and implementing strategic business solutions through research, audit and analysis of data for the Operations Division. The focus is on end-to-end business process improvements that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.

Your Responsibilities

• Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support the business units.
• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.
• Researches and resolves system issues in a timely and accurate manner.
• Maintains awareness of systems, products and expertise to support business units.
• Participates in assigned work groups, committees, and project implementations.
• Collaborates with business and technical units.
• Acts as a mentor for other individuals in the department.

Required Skills and Experience

• 4+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• 3 years analytical experience or equivalent military experience.
• Excellent collaborative, interpersonal, oral and written communication skills.
• Intermediate technical skills (Microsoft Office - Excel, Word, Access).
• Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.
• Strong work ethic, flexible.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor’s degree.
• Health Insurance experience preferred.

Your Responsibilities

• Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support the business units.
• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.
• Researches and resolves system issues in a timely and accurate manner.
• Maintains awareness of systems, products and expertise to support business units.
• Participates in assigned work groups, committees, and project implementations.
• Collaborates with business and technical units.
• Acts as a mentor for other individuals in the department