Operations Business Analyst at Orrstown Bank

Towson, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Analysis, Process Improvement, Project Management, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Skills, Attention to Detail, Organizational Skills, Writing Skills, Technical Understanding, Adaptability, Teamwork, Client Focus, Judgment, Documentation

Industry

Banking

Description

Position Summary: The Operations Business Analyst plays a critical role in optimizing the Bank’s operational efficiency by providing advanced administrative support and analytical expertise across key software applications and workflows in implementing technology-driven enhancements that align with business goals. This role is responsible for optimizing workflows, enhancing system utilization, and driving process improvements across Deposit, Retail, and Treasury Operations, Electronic & Digital Banking, Quality Assurance and Client Care functions. The Analyst will manage divisional projects and develop standard operating procedures for workflows and process improvement initiatives. Key Responsibilities: 1. SYSTEM ANALYSIS Work closely with the Operations Management team to identify weaknesses and inefficiencies in current workflows and processes and address gaps in technology platforms utilized by the team. Collaborate with stakeholders to understand business needs, challenges, and goals. Conduct interviews, workshops, and research to gather detailed requirements. Map current workflows and identify inefficiencies or bottlenecks. Recommend and implement system updates to improve processes and enhance productivity. Assist in testing, training, and change management during system updates and implementations. Ensure solutions align with strategic goals and are user-friendly. Needs and recommendations are not limited to any one system and may include interfacing one or more bank owned or licensed software products. 2. PROCESS IMPROVEMENT Partner with end-users across departments to assess current workflows and understand how tasks are performed and where inefficiencies exist. Identify performance gaps and opportunities for innovation. Compare current performance with desired outcomes and identify bottlenecks, redundancies, or areas of risk. Focus on eliminating the source, not just the symptoms. Compare internal processes with industry standards or best practices. Reimagine processes from the ground up, not just incremental changes. Incorporate new technologies, automation, and streamlined workflows. Focus on client-centric design and value creation. Recommend and implement solutions to improve efficiency, reduce costs, minimize risk, and increase productivity. Define KPIs and metrics to evaluate the success of reengineered processes. Encourage feedback and iterative improvements. 3. PROJECT AND PROCESS MANAGEMENT Lead or support cross-functional projects, including technology implementations and process redesigns. Define business rules and workflows aligned with strategic objectives. Create business cases, project plans, and process workflows. Provide end-user support and oversee testing and deployment of new features, functionality, and systems. Participate on project teams to design business rules, practices, and processes to support business objectives. Assist in the implementation of key technology initiatives, including overseeing the design and testing. Provide end-user support for complex issues. 4. PROCEDURES For project and process improvement initiatives, write and update standard operating procedures (SOPs), work instructions, manuals, and policy documents. Ensure documents are clear, concise, and tailored to the intended audience. Collaborate with business line subject matter experts to understand workflows and business processes. Translate complex procedures into step-by-step instructions. Ensure documentation aligns with regulatory requirements, internal policies, and industry standards. Work closely with operations, compliance, training, and IT teams to gather input and validate procedures. Facilitate reviews and approvals of documentation. Identify gaps or inefficiencies in existing documentation and recommend improvements. Qualifications: 1. Knowledge acquired through an advanced level of training, including configuration tools and specific application training. Advanced knowledge of FIS systems or similar outsourced banking systems including deposit account opening, teller transaction processing, wire transfer processing, telephony, online and mobile banking, and other bank operations platforms and equipment is preferred. 2. Candidate should have a minimum of 3 years of experience as a Business or Systems Analyst and a minimum of 10 years of financial services experience with a strong knowledge of operations, banking technology, banking policies and procedures, and related compliance issues. Experience working with cross-functional teams and managing projects or system implementation. Position requires understanding of system interdependencies and familiarity of all bank departments. 3. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. High attention to detail and organizational skills. Strong writing and editing skills. Ability to understand technical or operational processes and explain them clearly. 4. Position requires analysis, design, development and testing of system enhancements. Proficiency in Microsoft office applications with an aptitude for self-learning. Ability to design, develop, enhance or troubleshoot systems is required. 5. Adaptability and willingness to learn new tools and processes. Position requires a high level of internal and external contacts to evaluate and make recommendations on complex and varied issues. Strong interpersonal skills are needed to deal effectively with others to maintain a positive rapport within the organization. Works with all levels of staff and functions as contact with Vendor support staff to resolve complex issues. 6. Ability to work independently and exercise sound judgment. Work under minimal supervision requiring independent judgment in the interpretation of existing procedures and recommendations of alternative procedures and work routines. Ability to work under tight time constraints and deadlines. Work requires a high level of mental effort. PC work is required for extended periods of time. Core Competencies: Career Development: Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals. Communicates Effectively: Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner. Focuses on the Client: Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines. Judgment: Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes. Teamwork: Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment. Essential Duties: Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy. Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement. Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.

Responsibilities

The Operations Business Analyst optimizes the Bank’s operational efficiency by providing analytical expertise and administrative support across various functions. This role involves managing projects, enhancing workflows, and developing standard operating procedures.