Operations Business Analyst, Professional Services (IGT1) at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Operations, Process Management, Data Management, Reporting, System Administration, Training, Continuous Improvement, Collaboration, Analytical Skills, Interpersonal Skills, Decision-Making, Communication, Time-Management, Excel, NetSuite OpenAir

Industry

Software Development

Description

Company Description About IGT1: IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the Client: Kyriba Kyriba is the global leader in cloud-based finance solutions, empowering CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation. Our award-winning SaaS platform delivers comprehensive treasury, risk management, payments, and supply chain finance capabilities that enable companies to optimize their working capital and enhance financial performance. About the role: In this role, you are the backbone of operational excellence and consistency across our global delivery organization. Your work directly enables faster project delivery, clearer insights, and better decisions by building scalable processes, maintaining trusted data, and empowering teams with the tools and knowledge they need to succeed. You ensure that our Professional Services organization operates with precision, clarity, and alignment—driving customer satisfaction, revenue realization, and team efficiency. Job Description Key Responsibilities: To achieve these outcomes, you will: Operational Excellence & Process Management Own day-to-day operations functions, processes, and central documentation to maintain consistency and alignment across global business units. Review and validate project setup and billing to ensure accuracy, compliance, and timely revenue recognition. Serve as the primary resource for end users on business tools, documentation, and process inquiries. Data Management & Reporting Maintain and report on business, resourcing, and financial data; build and manage complex Excel models and dashboards. Ensure consistency and accuracy of project data in project management systems (e.g., NetSuite, Rocketlane). Support field teams and management with organizing and reporting on key KPIs and performance metrics. System Administration & Training Administer engagement delivery tools and processes; ensure they are current, effective, and user-friendly. Facilitate end-user training on tools and processes; create and maintain process documentation for adoption and knowledge sharing. Maintain PSA tool system integrations Continuous Improvement & Collaboration Proactively identify opportunities for process improvements, lead projects from discovery through implementation and validation. Collaborate with Regional Operations Leaders, project teams, and cross-functional stakeholders to develop and refine processes. Maintain strong relationships with leaders and colleagues, act as a trusted advisor on operational matters. Qualifications Preferred Skills and Experience: 3–5+ years of experience in business analysis, operations, or equivalent roles; Professional Services experience strongly preferred. Experience in operations functions within a software vendor or SaaS environment is a strong plus. Skills & Competencies Strong organizational, analytical, and interpersonal skills. Self-starter with excellent decision-making, presentation, and written/verbal communication abilities. Ability to learn quickly, work independently, and thrive in a fast-paced, ambiguous environment. Strong sense of responsibility, ownership, and accountability. Exceptional planning, time-management, and prioritization skills. Analytical mindset: asks questions, checks for understanding, and applies creativity to solve problems. Team player, quick learner, comfortable operating in ambiguity. Fluent in English (required). Technical Skills Advanced proficiency in Microsoft Excel (complex formulas, data modeling). Experience with the following tools is a significant plus: NetSuite OpenAir, RocketLane, or similar Project Management tracking tool NetSuite ERP/GL, Workday or similar ERP BI reporting tools (e.g., COGNOS or equivalent) Additional Information We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP IFS Referral Bonus Code: SH Job Location: On site

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Responsibilities

The role focuses on owning day-to-day operations, managing central documentation, and validating project setup and billing for operational excellence across the global delivery organization. Responsibilities also include maintaining and reporting on business, resourcing, and financial data, and administering engagement delivery tools.