ABOUT TELEMED2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.
Job Title: Operations Business Analyst
Location: Austin, TX <> Hybrid Company: TeleMed2U, Inc. – A Private Equity-Owned Healthcare Services Provider Reports To: CEO Direct Reports: None FLSA Status: Exempt Employment Type: Full-Time
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Position Overview
TeleMed2U, a rapidly scaling specialty telehealth services provider, is seeking an Operations Business Analyst to drive process optimization, technology-enabled automation, and performance analysis across its enterprise operations. This highly visible role will partner with leadership and functional teams across all six operational lanes to streamline workflows, standardize training, and deliver actionable insights that improve patient outcomes, provider utilization, and organizational efficiency.
The ideal candidate will have strong analytical skills, a passion for continuous improvement, and the ability to turn operational data into meaningful strategies.
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Core Responsibilities

Operations Process Optimization

• Evaluate workflows across the entire patient journey that includes the contact center, referral intake, scheduling, clinical documentation, and post visit coordination touchpoints to identify bottlenecks and standardize processes.
• Partner with clinical leadership and operations managers to improve handoffs and reduce delays across patient journeys.
• Lead small-scale pilots to test and validate process changes before broader rollouts.
• Benchmark operational performance against industry standards to identify gaps and best practices.

Technology & Automation Enablement

• Identify automation opportunities in referral processing, message/task management, fax workflows, encounter documentation, and other aspects of the patient, provider and admin journeys.
• Collaborate with IT and vendor partners (EMR, call center platforms, engagement tools) to implement streamlined solutions.
• Support EMR optimization and integration projects to improve data capture and reporting.
• Model current systems and workflows to assess scalability for future growth, new products, or new service lines.

Performance Analysis & Reporting

• Collaborate with the Data & Analytics team to optimize operational dashboards that track key drivers by lane:

o Provider Utilization monitor clinical capacity, encounter volumes, and productivity metrics.
o Scheduled vs. Seen track appointment adherence, cancellation/no-show rates, and rescheduling efficiency.
o Referral Processing measure referral turnaround times, backlog clearance, and conversion to scheduled encounters.
o Patient Experience (NPS) analyze survey data, identify root causes of dissatisfaction, and recommend interventions.
o Clinical Excellence monitor TTA (time-to-appointment), Rx processing, CCM enrollment, CGM/A1C outcomes, Creyos testing adoption, etc.

o Admin Efficiency measure task completion rates, message response times, and workflow throughput.

• Review data in existing and newly developed data sets for accuracy against raw source data to ensure integrity of reporting.
• Prepare documents, decks, and executive-level presentations for leadership meetings, board updates, and operational reviews.
• Deliver monthly reporting packages to Ops leadership with actionable insights and recommended course corrections.

Documentation, Training & Change Management

• Document operational workflows, handoffs, and SOPs across all functional lanes.
• Support the creation of a centralized operations playbook to train new staff consistently.
• Develop and support training programs as part of change management for new implementations, technologies, or workflows.
• Partner with HR/training to ensure standardized onboarding and continued education across teams.

Cross-Functional Support

• Work with Finance & FP&A to align operational metrics with financial performance.
• Partner with Sales/Client Success to ensure client-specific operational SLAs are met.
• Collaborate with Provider Relations to ensure provider coverage matches operational demand.
• Serve as a key liaison between Operations, Analytics, and Technology to ensure data-driven decision making.

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Qualifications

Required:

• Bachelor’s degree in Business Administration, Healthcare Management, Natural Sciences, or related field.
• 1–5 years of experience in operations analysis, process improvement, or consulting.
• Strong analytical skills with ability to interpret complex data and present clear, actionable insights.
• Proficiency in Excel and experience with reporting/visualization tools (Power BI, Tableau, or similar).
• Excellent communication and stakeholder management skills; ability to “bridge the gap” between operations, technology, and leadership teams.

Preferred:

• Experience in healthcare services, provider networks, or telehealth operations.
• Familiarity with EMR systems, referral management, and call center workflows.
• Exposure to Lean, Six Sigma, or similar process improvement methodologies.
• Experience working in a private equity–backed or high-growth healthcare environment.

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Compensation & Benefits

• Competitive base salary with annual performance bonus.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match up to $2,000.
• Paid time off and flexible remote work environment.

TeleMed2U is an equal opportunity employer, committed to a diverse and inclusive workplace free from discrimination, and complies with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, gender expression, marital status, veteran status, criminal history, or any other status protected by law. All employment decisions are based on merit, business needs, and individual qualifications. TeleMed2U ensures equal pay for equal work in compliance with the Equal Pay Act and other applicable state laws, including Oregon and California. Employees are eligible for job-protected leave under the California Family Rights Act (CFRA) and other state-specific family and medical leave laws. This position complies with federal and state minimum wage laws and offers a competitive wage based on experience. TeleMed2U provides reasonable accommodations for qualified individuals with disabilities and for pregnant employees as required by state and federal law. Employees are covered by workers’ compensation insurance for job-related injuries

Please refer the Job description for details