Operations Care Center Manager
at Gateway Services Inc
Ottawa, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jul, 2024 | USD 60000 Annual | 19 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SUMMARY:
The Facility Manager is responsible for day-to-day decision making and team leadership pertaining to all aspects of operations. Facility Manager will also oversee the deployment of corporate strategic plans within the site’s operations. This role will oversee the effective and efficient operation of all site processes in support of the organization’s targets for productivity, quality, customer service, revenue, and profitability growth.
Responsibilities:
- Oversee all day to day operations at the facility
- Ensure all activities are performed safely and that the facility is maintained in a compliant state
- “Act like an owner” – demonstrate a strong business acumen when dealing with fellow employees, suppliers and customers
- Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis
- Collaborate with corporate, AVP and COO and Regional Manager on annual budget development
- Utilize Key Performance Indicators to set objectives and drive facility performance
- Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders
- Coordinate labor requirements against demand (short term and medium term)
- Understand equipment capabilities required to fulfill demand
- Coordinate tools operating supplies, packaging materials and products required to fulfill demand
- Manage completion of orders from intake to delivery to ensure on-time delivery of orders
- Maintain dashboards in PeT (our central order tracking and fulfillment software)
- Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution
- Monitor pending deliveries and expedite past-due deliveries
- Maintain and optimize routes for pick-up and delivery efficiency
- Manage inventory levels of product and supplies and coordinate re-ordering as required
- Manage all aspects of the local workforce
- Work in conjunction with HR on all hiring, terminations, and performance management
- Coordinate and/or conduct training for all new and existing staff
- Schedule personnel and coordinate coverage for absenteeism and vacations
- Verify timecards to ensure accurate biweekly payroll; manage employee expenses
- Drive continuous improvement and ensure facility is well maintained
- Ensure equipment preventative maintenance schedules are adhered to
- Participate in routine audit and continuous improvement activities
- Manage implementation of special projects (new products, services or equipment related)
- Model and reinforce Gateway’s operational standards
- Deploy policies, standards and procedures
- Audit the facility to identify and close gaps versus Gateway’s standards
- Maintain facility in “tour ready” condition at all times.
- Perform all operations and customer service duties including, but not limited to: loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative
- Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.)
- Confidently address any, and all, client concerns (with or without support from other functional areas)
- Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities
- Perform other duties as required.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Logistics/Procurement
Purchase / Logistics / Supply Chain
Logistics
Graduate
Proficient
1
Ottawa, ON, Canada