Operations & Cash Management Services Rep. at Farmers & Merchants Bank

St. Clair, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Internal Support, Cash Management, Treasury Management, Electronic Payments, Digital Services, Dispute Resolution, Account Operations, Attention to Detail, Problem Solving, Communication Skills, Organizational Skills, Financial Systems, Microsoft Office, Service Orientation, Training

Industry

Banking

Description

Description Operations & Cash Management Services Representative The customer-focused Operations Service Representative supports daily operational functions across deposit services, digital services, and cash/treasury management. This role helps ensure accuracy, efficiency, and strong internal controls while providing excellent support to both customers and internal teams. Ideal candidates are organized, tech-savvy, and comfortable working with financial systems while managing multiple tasks and priorities. This position reports to the Chief Information Officer. Requirements Customer & Internal Support Assist customers and staff via phone, email, chat, and online platforms. Answer questions about accounts, digital services, and transactions. Troubleshoot issues, resolve service requests, and guide users through available tools and services. Cash Management & Treasury Support Support business clients using cash-management tools such as online banking, remote deposit, payment origination, and fraud-prevention services. Assist with onboarding, training, service changes, and ongoing support. Monitor activity to ensure proper controls, limits, and security protocols. Electronic & Digital Services Review, verify, and process electronic payments and transfers. Set up and support online and mobile services, including access resets and digital deposit reviews. Monitor for unusual or potentially fraudulent activity and escalate when needed. Dispute & Issue Resolution Handle customer disputes across multiple communication channels. Gather documentation, track cases, and ensure timely, compliant resolution. Identify trends or suspicious activity and report to appropriate teams. Deposit & Account Operations Process and review daily transactions, including electronic deposits, transfers, returns, and adjustments. Ensure compliance with internal policies, regulatory requirements (e.g., NACHA, Reg E), and audit standards. Reconciliation & Reporting Assist with daily balancing and reconciliation of internal accounts and activity. Qualifications High school diploma required. Prior experience in deposit operations or financial customer service preferred. Strong attention to detail, organization, and problem-solving skills. Comfortable working with financial systems, digital platforms, and Microsoft Office. Able to work independently and collaboratively. Strong communication skills and a service-oriented mindset. Position Work Schedule The full-time position is typically scheduled 36 to 40 hours per week between the days and hours of Monday through Friday, 8:00 am to 5:00 pm; and rotating Saturdays 7:30 am to 12:15 pm. Farmers and Merchants Bank is an equal opportunity employer, including military and veterans.

Responsibilities

The Operations & Cash Management Services Representative supports daily operational functions across deposit services and cash management. This role involves assisting customers and staff, processing transactions, and ensuring compliance with internal policies.