JOB DESCRIPTION:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Operations Claims Associate to join our CMD Claims team in Newport Beach, CA or Omaha, NE.
This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As an Operations Claims Associate you’ll move Pacific Life, and your career, forward by reviewing, processing and paying of contestable and non-contestable death and living claims on both annuity contracts and life insurance policies. You will fill an existing role that sits on a team of 15 people in the Consumer Markets Division. Your colleagues will include Operations Claims Specialists, Senior Operations Claims Specialists and Senior Operations Claims Analysts.

THE EXPERIENCE YOU BRING:

2 years Operations experience, demonstrating broad knowledge of Annuities and/or Life Insurance business, workflow, procedural and system knowledge from an Operations perspective; Experience with review and administration of insurance-related death and living benefit claims not required by highly beneficial.
A strong desire to deliver a superior customer service experience.
Requires strong research and analysis, critical thinking skills, attention to detail, and the ability to work independently and meet deadlines in a fast-paced environment.
Ability to balance accuracy, speed, and work quality.
Effective verbal and written communication skills; Ability to comfortably communicate sensitive, death benefit related information with empathy.
4-year degree or equivalent combination of work and experience.

Please refer the Job description for details