Operations Client Partner at NielsenIQ

Subang Jaya City Council, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Administrative Skills, Organizational Skills, Problem Solving, Microsoft Office Suite, Client Relationship Management, Data Analysis, Technical Specification Writing, Project Management

Industry

Software Development

Description

Company Description NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com. Job Description NielsenIQ’s Operations Client Partner takes data from retailers and transforms it into weekly deliverables that provide our clients with sales and distribution insights. We’re a fun, smart team full of curious minds who are constantly learning from each other and from our clients. We’re a global company operating in 100+ markets, which means your career could go anywhere. We put our clients at the centre of what we do, underpinned by NielsenIQ’s values of Integrity, Responsibility, and Passion. We work hard, and everyone contributes to a team-oriented environment of learning and fun. NielsenIQ also places great importance on giving back to the community. In fact, we take a day out of the office every year to contribute to community initiatives and provide opportunities to get involved in company programs that promote social good, social outings, as well as personal health and wellbeing. Within Operations, your role is to support the needs of our clients in various ways, from answering queries to translating client needs into technical specifications and then working with stakeholders to ensure timely and accurate deliveries. Acts as front and face for the operations team, both internally towards our Client Services team and directly with Clients: Acts as front-facing point of contact for client queries related to operational deliveries Initial analysis of client requests and raises tickets brought by Clients or Client Services through the appropriate channel Proactively manages communication with client/client services team around potential delays, risk to delivery and impact of changes to client deliverables Manage client expectations regarding operational technical possibilities around our product offerings and data quality Communicate operational improvement initiatives in a clear and understandable manner to internal stakeholders and your clients Responsible to lead and drive the operational design, solutioning and delivery of client requests: Capture client requirements around client delivery setups and adaptations, interpreting the client's needs and working with different stakeholders to provide the best solution Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required Monitor clients' tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise Ensures delivery of changed/new client deliveries as per agreed criterias. This may require the execution of a final quality check/validation prior to delivery. Setup and maintain your client's delivery specifications using the Change Order Forms "Advocate" of clients to constantly improve our technical solutions by critically questioning existing solutions and processes in order to meet our competitive position as market leader Build knowledge to become Knowledge Champion as per Client Allocation sheet Support/Execute on Business as Usual Administration and Project Tasks Qualifications Education Bachelor Degree (Relevant Work Experience considered) Work Experience 2+ years of experience Skills & Knowledge Strong communication and interpersonal skills, displaying ability to connect and build relationships with clients, leadership and peers Takes responsibility and accountability in ensuring you meet your client commitments Excellent administrative and organisational skills with an eye for detail Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when needed Team player that’s able to work in a collaborative way, sharing learnings and best practices but also self-motivated to train and continue their learning journey Ability to learn quickly, make an immediate impact and provide value added service to our clients High degree of computer literacy with knowledge of Microsoft suite Desired but not essential would-be database/data analytic exposure or a background in Economics, Mathematics or Statistics Additional Information Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Operations

Responsibilities

The role acts as the primary operational point of contact for clients, translating their needs into technical specifications for data deliverables. It involves managing client expectations, resolving data discrepancies, and driving the operational design of client requests.