Operations & Client Success Manager at 360clean of Little River - 8127

Little River, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

45000.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Client Relations, Quality Control, Staff Management, Problem Solving, Communication, Organizational Skills, Team Leadership

Industry

Description

Benefits: Flexible schedule Free uniforms Opportunity for advancement Paid time off Signing bonus Training & development Operations & Client Success Manager About Us: We’re a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we’re building a leadership group that thrives on accountability, communication, and operational excellence. About the Role: As an Operations & Client Success Manager, you’ll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You’ll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients. This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It’s a leadership position with a hands-on element, you’ll be out in the field, interacting with clients, and ensuring standards are met. Responsibilities: · Oversee day-to-day cleaning operations, crew assignments, and shift coverage · Conduct and document quality control inspections · Maintain 95% staffing coverage and ensure timely issue resolution · Communicate directly with clients, address concerns, and track satisfaction · Manage hiring, onboarding, and staff performance · Track operational KPIs and report progress weekly · Support new account onboarding and transition of contracts into operations Qualifications: · 2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred) · Strong organizational and communication skills · Problem-solver with the ability to manage competing priorities · Reliable transportation required · Must pass background and reference checks Schedule: Choice of Sunday–Thursday Monday–Friday Shift options: 3pm–12am, 10am-7pm, 11am-8pm Must be available between 7–10am for rare emergencies Who Thrives Here: · Leads with integrity and takes ownership of outcomes · Thrives in fast-paced, people-first environments · Communicates clearly and directly — even under pressure · Holds themselves accountable without needing micromanagement · Cares about delivering consistent quality to every client Compensation: Base Salary: $45,000/year Health Stipend: $3,000/year ($250/month) OTE Range: $55,000–$60,000+ (Base + Commission + Bonus) Application Instructions: To apply, please send: 1. Your resume 2. A short written note introducing yourself and sharing why this role excites you 3. A 2-minute on-camera video: (required) We’d love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share: • A brief overview of your professional background • Why you’re excited about this role • What makes you a strong fit for our team How to submit: 1. Record a video no longer than 2 minutes. 2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted). 3. Include the link in your application or email it to mcash@360clean.com & tshaw@360clean.com along with your resume. Don’t worry about making it perfect, focus on being clear, authentic, and confident. We’re excited to meet you! Send all materials to mcash@360clean.com And tshaw@360clean.com with the subject line: “Operations & Client Success Manager – [Your Name]”.

Responsibilities

The Operations & Client Success Manager oversees day-to-day cleaning operations and ensures clients receive top-tier service. This includes managing staff, conducting quality inspections, and maintaining client relationships.