Operations Co-ordinator at British Council

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Escalation Handling, Customer Service, Back-End Operations, Written Communication, Verbal Communication, Training Delivery, Deadline Management, Team Collaboration, Process Documentation, Operational Support, Data Analysis, Reporting, Standard Operating Procedures, Stakeholder Communication, Rostering Activities

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed term contract until 31 March 2027 Closing Date: Sunday, 04 January 2026 - 23:59 China Time (GMT +8) Role Purpose & Accountabilities: We are seeking a dedicated specialist to ensure that governance standards are consistently upheld while supporting the Team Leader and Delivery Manager in maintaining accurate process documentation. This role involves managing operational inquiries from the team and assisting with rostering activities, facilitating effective communication between stakeholders to foster an efficient operational environment. The successful candidate will coordinate with cross-functional teams, including examiners, test centers, and global stakeholders, to ensure smooth workflows and timely service delivery. Monitoring day-to-day operations is essential to meet service level agreements and quality standards. You will serve as the first point of contact for process-related queries, providing hands-on support during peak periods and maintaining expertise in systems and operational workflows. Additionally, you will create and maintain standard operating procedures, knowledge articles, and process updates, ensuring compliance with internal standards. Reporting and analytics will be a key part of your responsibilities, as you prepare operational performance reports and analyze data trends to recommend improvements. If you are detail-oriented and thrive in a collaborative environment, we invite you to apply for this exciting opportunity. Qualification • Undergraduate / bachelor’s degree Role specific knowledge and experience: Essential: • Minimum 1 year experience in a quality or escalation-handling role with an overall, 4 - 6 years of experience in customer service and back-end operations. • Demonstrable experience of excellent written and verbal communication skills for a wide variety of audiences • Demonstrable experience of delivering training using a range of methods. • Demonstrable experience of working in tight, and immovable deadline • Demonstrable experience of working as part of a dispersed team to successfully deliver business outcome. Desirable: • Experience of IELTs processes or administration. Benefits • 21 days of annual leave per calendar year, subject to policy • 14 days of public holidays per calendar year • Group Mediclaim policy • Gratuity, subject to prevailing country laws • Free library membership • Professional development - Ongoing learning and career growth opportunities to support your development. Further Information Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work in Noida office Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Operations Co-ordinator will ensure governance standards are upheld while supporting the Team Leader and Delivery Manager. Responsibilities include managing operational inquiries, facilitating communication between stakeholders, and monitoring day-to-day operations.