FULL TIME – 37.5 HOURS MONDAY – FRIDAY BETWEEN 8.00 AM - 6.00 PM

At Clever Closet, we transform homes with innovative under-stairs storage solutions, but it takes more than great products to deliver the perfect Customer experience and that is where you come in!
We are looking for an Operations Coordinator to join our busy team. You will manage Customer orders from start to finish, from the point of sale right through to Planning, Delivery, Installation and aftercare. No two days are the same. You will be liaising with Sub-Contractors/Installers, Customers and internal teams to keep everything running smoothly.
This is a hands-on, fast-paced role where organisation, communication and problem-solving are key. You will be part of a cross-functional operations team where everyone supports each other to hit targets and deliver excellent service.

• Managing Customer orders end-to-end, ensuring every step runs on time.
• Coordinate deliveries and installations, matching Sub-Contractors and Installers to available slots.
• Being the day-to-day contact for Sub-Contractor, Installers and Customers.
• Following up on aftercare queries, disputes and guarantee claims.
• Recording job data and generating reports to support performance tracking.
• Always ensuring our Customers’ receive clear communication and a high-quality experience.