Operations Collection Executive at Experian

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Microsoft Word, Microsoft Excel, Attention To Detail, Analytical Thinking, Communication, Initiative, Teamwork

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Job description • Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc) • Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery • Ensure accurate and timely upload of new cases assigned by clients into Collection system • Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems • Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers • Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary • Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days • Handle back-up operational activities/duties of other operation functions, where necessary • Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team • Prepare and distribute daily/weekly/monthly reports • Assume any report or task assigned that are relevant to operations Qualifications What you’ll need to bring to the team: • Minimum 2 years of administration experience • Fresh graduate with positive attitude may be considered • Proficient in Microsoft Word and Excel • Meticulous with an eye for detail • Ability to think analytically, operate efficiently and communicate effectively • Strong initiative and the ability to perform both independently and as part of a team • Diploma/Degree in business or relevant studies • Familiarity with Singapore business landscap Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hub Department: Data Management Schedule: Full Time

Responsibilities

The Operations Collection Executive is responsible for achieving operational efficiency targets and ensuring timely delivery of services to customers. They will also monitor integration programs and provide feedback on system-related issues.