Operations Consultant (Service now Admin/Developer) at Altera Digital Health India

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Administration, ITIL Knowledge, Incident Management, Problem Management, Change Management, Service Catalog, Client Scripts, UI Pages, Business Rules, Troubleshooting, SLA Management, Notifications, Update Sets, Technical Knowledge, Communication Skills, Stakeholder Engagement

Industry

Software Development

Description

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Experience: Minimum 5 yrs. of total experience. Minimum 5 yrs. of experience in ServiceNow as an admin or developer Worked on ITSM module in ServiceNow Experience in following Core Process Areas: Incident, Problem, Change, Service Catalog/Request Prerequisite: ServiceNow administration experience ITIL knowledge ServiceNow Certified System Administrator Good written and verbal communication skills Responsibilities: Work on Requests, Incidents and enhancements for ServiceNow Handle troubleshooting tickets in ServiceNow Design, implement, test, and deploy business rules/flows etc. Technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs and notifications Create and use update sets to move changes between ServiceNow instances. Design and maintain a highly available and recoverable environment. Proactively keep ServiceNow skills current Share technical knowledge with the team. You will be required to work with process owners and other stakeholders. Qualification: Bachelor’s degree in computer science/IT or relevant work experience Shift timing : Evening shift - 5pm - 2am IST Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Responsibilities

The Operations Consultant will work on requests, incidents, and enhancements for ServiceNow, handling troubleshooting tickets and designing, implementing, testing, and deploying business rules and flows. They will also create and use update sets to move changes between ServiceNow instances and maintain a highly available environment.