DRIVE COLLABORATION, SERVICE EXCELLENCE AND CONTRACT INNOVATION AT THE HEART OF OUR COMMUNITIES.

At GreenSquareAccord, our purpose is simple, to create great places to live and work. Were looking for a skilled and collaborative Operations Contract Manager to lead the way in how we deliver essential estate services through well-managed, high-performing contracts that put our residents first. This is more than just managing contracts, its about working with teams, suppliers and communities to build a consistent, customer-focused services that makes a lasting difference.

ABOUT YOU

We`re looking for someone who thrives in a collaborative environment and is passionate about getting things done properly.

You`ll bring:

• Experience leading multiple large-scale service contracts, ideally within housing, estates or property services
• A strong understanding of contract frameworks, supplier performance and commercial negotiations
• A hands-on approach to developing contract schedules, specs and service standards
• Experience motivating and leading high-performing teams
• A collaborative, solutions-focused style - comfortable working across departments, engaging customers and influencing suppliers
• CIPS Level 3/4 (essential)

This role is perfect for someone who can zoom out to see the bigger picture but isn`t afraid to get into the detail to make things work better.

THE ROLE

Reporting to the Director of Estate Services, youll be at the forefront of managing and improving a wide range of contracts which includes grounds maintenance as well as cleaning to specialist services like pest control and arboriculture. Youll lead a team of Contract Officers and Administrators working closely with colleagues across the business to ensure services are efficient, responsive and meet the needs of our residents. With a clear focus on collaboration, performance, and contractual rigour, you`ll embed a contract management approach that delivers real value.

KEY RESPONSIBILITIES:

• Lead on the procurement, monitoring and performance of multiple service contracts
• Build strong relationships with internal teams, contractors and customers to ensure smooth and responsive service delivery
• Develop and embed a robust contract management framework whilst setting clear roles, responsibilities and performance standards
• Support your team to monitor contractor KPIs, identify issues early and drive continuous improvement
• Champion service quality and customer involvement, ensuring feedback directly shapes delivery
• Provide financial oversight, ensuring value for money and contractual compliance across all areas
• Promote a culture of learning, performance and cross-team working to deliver services “right first time”

Youll be part of a values-led organisation thats committed to delivering social impact through excellent services. We believe in doing things differently, and we give our people the support and autonomy to make things happen.

• Be part of a supportive, experienced team who care about getting it right
• Work in a modern, collaborative Birmingham office with flexible working across our regions
• Shape services that improve homes, communities and lives
• Enjoy a positive, inclusive culture where your voice matter