SKILLS

• Ability to communicate and influence effectively with peers, partners and senior leaders.
• Ability to oversee, manage and motivate people internal & external within a real time environment
• Strong negotiating and influencing skills during incident management
• Flexible approach and problem-solving skills
• Dynamic risk management and the implementation of alternative controls
• Motivated, flexible and able to work under pressure in difficult environments
• Ability to be self-reflective and triage personal and peer wellbeing
• A positive, adaptable and resilient approach towards role and responsibility
• A positive approach to self-evaluation with the emphasis on striving to improve

Knowledge

• Strong grounding/appreciation of Rail - stock, power and signalling (traditional and new systems) / Integration within the London Rail Network (essential)
• Ability to gain thorough knowledge of incident management protocols of Rail (track, station and trains) Knowledge of the London Underground Formal Incident Management process (essential)
• Appreciation of emergency services working practice. Awareness and appreciation of the wider ecosystem in which the business operates (e.g. civils, power, premises, assets etc.) (essential)
• Knowledge of Network Rail & Train Operating companies across London and surrounding areas (essential)
• Knowledge of London Rail companies & integration with LU (essential)
• Substantial knowledge of LU Safety Management Systems, Rules & Regulations and Operating procedures as well as the equivalent in London Rail companies (desirable)
• Knowledge of emergency services protocols including JESIP and METHANE (desirable)

EXPERIENCE

• Managing and communicating decisive action in real time. (essential)
• Previous experience in the operation and application of railway systems. (essential)
• Demonstrable ability to directly manage people, including engaging the development of others. (essential)
• Working across functions and with stakeholders to improve knowledge and collective performance. (essential)
• Overseeing the application of contingency arrangements in real time (desirable)
• Proven incident management experience at tactical level. (desirable)
• Experience of Rail Operations in London and how incidents can impact on customer service delivery on the London Rail network (desirable)

OVERVIEW OF ROLE

We are recruiting for an exciting 12-month fixed-term contract opportunity in the London Underground Control Centre (soon to be renamed the Rail Control Centre or RCC).
As an Operations Control Tactical Manager, you will provide tactical response in the Rail Control Centre (RCC), providing tactical operational advice to the Senior Operating Officer (SOO) as well as directing and coordinating internal and external resources as required, on site or from the Control Centre.
In this exciting and agile role, you’ll ensure the RCC response to incidents is fluid and effective, and coordinated across all the TfL Rail modes, putting customers at the heart of decisions. Driving business performance / KPIs and improvement.
You’ll be responsible for deploying network wide resources appropriately to meet incident resolution and real-time information targets, ensuring the RCC is able to respond effectively in all situations.