Operations Controller | London| Permanent
Salary : £26,770 - £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts either 7 am to 4 pm/ 10 am to 7 pm

THE MAIN RESPONSIBILITIES WITHIN THE OPERATIONS CONTROLLER ROLE ARE:

• Direct communications relating to designated courier workload courteously and efficiently at all times.
• Monitor jobs through to POD and completion, prioritising platinum customers.
• Implement and maintain Service Level Agreements (both customer and service centre specific).
• Proactively keep clients and colleagues informed of any delays or issues.
• Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required.
• Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.

THE KEY SKILLS WE NEED YOU TO HAVE FOR THE ROLE INCLUDE:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
• Being highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance.
• Computer literate.
  The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
  If this Operations Controller role sounds like a great fit we would love to hear from you