Operations Controller(Transport Controller) at CitySprint
Bermondsey SE1 5SR, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

27 Nov, 25

Salary

31000.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Couriers, Suppliers

Industry

Outsourcing/Offshoring

Description

Operations Controller | London| Permanent
Salary : £26,770 - £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts either 7 am to 4 pm/ 10 am to 7 pm

Responsibilities

THE MAIN RESPONSIBILITIES WITHIN THE OPERATIONS CONTROLLER ROLE ARE:

  • Direct communications relating to designated courier workload courteously and efficiently at all times.
  • Monitor jobs through to POD and completion, prioritising platinum customers.
  • Implement and maintain Service Level Agreements (both customer and service centre specific).
  • Proactively keep clients and colleagues informed of any delays or issues.
  • Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required.
  • Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.

THE KEY SKILLS WE NEED YOU TO HAVE FOR THE ROLE INCLUDE:

  • Managing and exceeding customer expectations.
  • Acting on your own initiative without constant supervision.
  • Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
  • Being highly organised.
  • Previous transport industry experience.
  • Solid geographical knowledge.
  • Excellent punctuality and attendance.
  • Computer literate.
    The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
    If this Operations Controller role sounds like a great fit we would love to hear from you
Loading...