Operations Controller | London | Permanent
Salary : £26,770 - £37,681(Depending on experience)
Hours: 40 Hours per week
Shifts:Monday to Friday anytime between 07:00 am to 19:00 pm.

The main responsibilities within the Operations Controller role are:

• Direct communications, relating to designated courier workload, courteously and efficiently at all times
• Monitoring of jobs through to POD and completion with priority on platinum customers.
• Implementing and maintaining Service Level Agreements (both customer and service centre specific).
• Proactively keeping clients and fellow employees informed of any delays or issues.
• Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.
• Proactively supports the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resource

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
• Be highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance
• Computer literate