OPERATIONS CONTROLLER | OUT OF HOURS | PERMANENT

Salary: £26,231.83
Location : Letchworth
Hours : Saturday & Sunday shifts between 07:00 am to 20:00 pm including all bank holidays

• Manage all bookings and allocate resources in line with SLA’s and Network optimisation rules.
• Direct communications, relating to designated courier workload, courteously and efficiently at all times.
• Proactively manages and resolves direct customer, courier and control queries by effectively communicating with other departments.
• Manages the optimisation of all courier resources across the national network.
• Proactively supports the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resources.
• Proactively monitors courier performance and instigates action where unacceptable circumstances arise (service/behaviour).
• Ensures all paperwork and systems are maintained efficiently and accurately and in line with business requirements.
• Proactively supports site housekeeping in line with Health and Safety requirements.