Operations Coordinator (60%) at FELFEL

Zurich, Zurich, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

25.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Coordination, Multilingual Communication, Supply Chain Management, Stakeholder Management, Multitasking, Issue Resolution, English Fluency, German Fluency, French Fluency, Operational Oversight

Industry

Food and Beverage Services

Description

NICE TO MEET YOU! IN SHORT Do you speak multiple languages, have a knack for logistics, and always keep track of everything? Join FELFEL’s dispatcher team as an Operations Coordinator (hourly contract, 50-60%) in either Zurich Wiedikon or Lausanne Flon and help us elevate our operational excellence! YOUR RESPONSIBILITIES Ensure high-quality service and a smooth operational experience by consistently monitoring our service standards to keep customer satisfaction as a top priority. Communicate effectively with our third-party logistics partners and multilingual drivers across various channels, acting quickly while maintaining a clear overview. Act as a key point of contact for operational supply chain processes, driving efficient organization, oversight, and proactive issue resolution. Coordinate closely with our customer service and hardware teams to resolve any challenges quickly and efficiently. WHAT TO EXPECT YOUR PROFILE Practical experience in an operational, logistics, or coordination role is a strong advantage. Excellent communication and coordination skills to engage effectively with a wide variety of internal and external stakeholders as a dedicated team player. Exceptional eye for detail combined with a natural talent for multitasking and seamless organization. Solution-oriented mindset and high motivation, maintaining focus and drive even when navigating complex challenges. Fluency in English is required. For the Zurich office, fluency in German is essential, while for the Lausanne office, fluency in French is necessary (speaking all three is a fantastic bonus!). Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food. Valid work permit or Swiss passport. YOU WILL BE MEASURED BY OUR BENEFITS Hourly rate of CHF 25.00 with regular working shifts. Enjoy fresh, high-quality meals just steps away from your workspace, every day. Fuel your day with barista-style coffee and premium tea, thanks to our Gavetti machine. Work in a collaborative environment that values initiative and gives you the space to contribute your ideas. Does this sound like the job for you? We can't wait to learn more about you! APPLY NOW with your complete documents in either German or English. APPLY NOW ABOUT US FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;). FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. www.felfel.ch FELFEL VALUES About us FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;). FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. www.felfel.ch

Responsibilities

Monitor service standards to ensure high customer satisfaction and coordinate with third-party logistics partners and drivers. Act as the primary contact for supply chain processes and collaborate with customer service and hardware teams to resolve operational issues.