SUMMARY

Perform all housekeeping functions and assist the housekeeping managers to ensure the day-to-day operations of the housekeeping department are being met. This position will be critical in training all cleaners and inspectors to meet or exceed our housekeeping standards. This position has a structured bonus program.

QUALIFICATION REQUIREMENTS

This position will be required to run housekeeping reports, oversee inventory, develop working relationships with vendors, and support cleaner/inspector training needs. In addition, assist the housekeeping managers with daily activities including but not limited to scheduling, cleaning, warehouse organization, inventory planning, and delivering guest/owner requests. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS, ABILITIES

• Must be proficient in Microsoft Word & Excel.
• Thorough knowledge of shift opening and closing, inventory control, ordering supplies, payroll, scheduling, and managing budgets.
• Excellent verbal and written communication skills required.
• Maintains a professional appearance.
• Maintain confidentiality of proprietary information; protect company assets.
• Ability to coach and train 1-5 housekeepers/inspectors at one time including mentoring housekeepers, housekeeping inspectors, and office coordinators.
• Ability to multi-task, work in a fast-paced environment, and have a high-level attention to detail.

MINIMUM QUALIFICATIONS

• Graduation from high school or GED equivalency.
• Commercial cleaning experience preferred.
• Hospitality experience preferred or experience in a related field.
• Experience coaching and training of 1-5 housekeepers/inspectors required.
• Strong verbal and written communication skills required.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Surf or Sound Realty reserves the right to assign or otherwise modify the duties assigned to this classification.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Ability to Commute:

• Avon, NC 27915 (Preferred)

Ability to Relocate:

• Avon, NC 27915: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In perso

• Assist the Housekeeping department with daily operations
• Warehouse maintenance and upkeep
• Inventory control and ordering supplies
• Early check-in notification spreadsheet
• Charge out for stock delivered to homes
• Owner charge outs for linen usage and owner-requested cleans
• Linen coordination/management
• Maintain guest lost & found log, inventory, communications, and returns.
• Inspections (mid-week and weekends).
• Assist with cleaner orientation and training agendas.
• Kitchen inventories in homes.
• Support owner/guest requests and deliveries to homes.
• Laundry tracking and support.
• Maintain inventory of damaged/dirty items needing replacement for homes.
• Coordinate and/or perform all office functions, especially on Saturdays and/or heavy turn days including but not limited to shift opening and closing.
• Always treat homeowners/guests/team members with courtesy and respect.
• Prepare and distribute assignment sheets/workboards to Housekeeping staff.
• Maintain housekeeping supplies; build buckets, refill chemical products, and stock warehouse.
• Document guest accidental damage reports to accounting processing.
• Complete required housekeeping paperwork and weekly filing.
• Employ excellent employee relations and team-building skills. Display honesty & integrity. Maintain open communication with the supervisor and all other departments.
• Work under pressure and with a sense of urgency in a fast-paced environment.
• Ensure overall consistency and efficiency of the Housekeeping department.
• Adhere to company Health and Safety guidelines. Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Report immediately any accident and/or incident which may occur while at work.
• Develop and maintain positive working relationships with others; support team to reach common goals; report concerns of other employees accordingly.
• Ensure adherence to quality expectations and standards while maintaining the highest level of cleanliness and organization.
• Act and assume all responsibilities of the housekeeping manager when necessary.