DESCRIPTION

The Operations Coordinator plays a critical behind-the-scenes role in ensuring Contour MedPrep and TestPrep’s systems, workflows, and platforms run smoothly to support high-quality service delivery. Acting as the operational backbone for student-facing teams, this role maintains accurate systems, coordinates cross-departmental efforts, and resolves internal blockers impacting the student experience. Working closely with the Operations Manager, the Coordinator supports the development and implementation of scalable systems that enable a consistent, student-first journey.

SKILL REQUIREMENTS

• Attention to Detail: Ensures systems and data are accurate, up-to-date, and reliable, catching inconsistencies others may miss.

• Workflow Fluency: Deep understanding of operational processes and the ability to quickly identify and diagnose where breakdowns occur.

• Cross-Functional Communication: Maintains clear, concise, and timely communication to keep internal teams aligned and informed.
• Tech Literacy: Proficient and confident in using platforms such as Monday, Medify, Missive, Podium, and other relevant systems.
• Problem Solving: Approaches operational or system challenges calmly and logically, untangling blockers efficiently.
• Proactivity: Anticipates potential issues before they escalate and actively recommends practical improvements.

EXPERIENCE REQUIREMENTS

• Bachelor’s Degree (or higher) in business, business administration, law or similar.
• 3+ years of operational coordination experience in a fast-paced environment. (Ideally suited to those who enjoy start-up and scale-up businesses - will consider those from service-oriented retail, education or hospitality leadership roles too)

PERSONAL REQUIREMENTS

️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks)
Long-Term Mindset & Vision (if you’re selected, we’d like you to come for the ride as we grow as a brand!)
Sign an NDA (e.g. can’t distribute our resources/company info to others)
❌ Agree to a non-compete clause (e.g. you can’t tutor student groups for others!)
Genuine Desire to Motivate Students (e.g. your primary goal is to help students achieve their potential, like us!)
Past VCE Graduate (we still accept applications from non-VCE graduates, just it helps!)