Operations Coordinator(Customer Service)

at  CitySprint

OPERATIONS COORDINATOR | MANCHESTER | PERMANENT

Salary: 24,169
Shifts: Between 7 am to 4 pm / 10 am to 7 pm
Hours: 40 hours per week, Monday-Friday

THIS IS WHERE YOU COME IN!

CitySprint have an exciting opportunity for an Operations Coordinator .
We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.
In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers.

• Answer phone lines promptly and professionally
• Arrange relevant collections, transit routes and deliveries
• Input event tracking for all bookings and in-transit consignments taken
• Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
• Provide the Customer with updates on all exceptions or issues
• Request and enter all POD’s from relevant agents
• Report all discrepancies to Managers
• Provide quotes when requested to the relevant Customer
• Monitor the emails for the Service Centre
• Work with suppliers (agents) to deliver a seamless, high quality Customer Experience