Job no: 505435
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: College of Nursing and Health Professions

JOB SUMMARY

The Operations Coordinator I is responsible for providing professional level support to assist with the daily management and coordination of academic service operations for the College of Nursing and Health Professions (CNHP) academic programs. The individual requires team coordination of specific projects and duties associated with successfully meeting the operations and data expectations of the College. Individual must have ability to prioritize while working on multiple projects at a time, work successfully both individually and on team projects, be highly organized, demonstrate dependability, and have a professional attitude and poise for interacting with students, faculty, and staff. This position reports to the Associate Director, Academic Operations & Services.

REQUIRED QUALIFICATIONS

• Minimum of a Bachelor’s Degree in or the equivalent combination of education and work experience.
• (Please review the Equivalency Chart for additional information.)
• Minimum of 2-3 years of experience.
• Computer literacy with expert proficiency in Microsoft Office productivity applications, as well as data analysis and reporting applications.

PREFERRED QUALIFICATIONS

• Sound judgment to determine appropriate actions, along with the ability to handle responsibilities with both discretion and independence.
• Ability to quickly adapt to changing needs and requirements.
• Ensures that university and governing bodies guidelines are respected throughout the workflow process.
• Attention to detail and strong follow-up skills, as well as, a demonstrated ability to prioritize tasks and remain organized while meeting deadlines.
• Excellent communication, including speaking, writing, and active listening; along with key interpersonal skills for effectively dealing with a broad range of individuals at various levels within an organization.
• Ability to work independently and be a team player; strong team-building skills.
• Able to participate effectively in strategic planning, creative-thinking, and problem-solving.
• High degree of integrity and professionalism.
• Computer literacy with expert proficiency in Microsoft Office productivity applications, as well as data analysis and reporting applications.
• Preferred consideration will be given to candidates who have experience in Ellucian Banner, Hyperion Reporting or equivalent, CourseLeaf/CLSS software, and/or evaluation software.

• Academic Services and Scheduling:
• Compile and regularly update quarterly course offerings, course enrollment and seat utilization reports, section balancing, missing instructors; establish schedules for all on-campus college testing, as well as special room/lab scheduling; process term-by-term course changes; approve Closed Section Overrides
• Coordinate with departments to assemble the annual course schedule to determine course needs for academic year; run reports to predict potential course needs; work with registrar to accurately process changes.
• Create annual incoming first year student course blocks and other quarterly blocks for student registration as needed.
• Work with other schedulers within the University to ensure appropriate seating and space for students taking courses outside of their majors.
• Collaborate with advisors and program manager/coordinators to ensure accuracy of student registration records through DegreeWorks auditing to assist with student retention efforts.
• Schedule and conduct meetings (Zoom, Teams, etc.) as necessary. Course Management and Evaluation:
• Assist with Course and Curriculum inventory management
• Assist with conducting Term Master Schedule audits.
• Review and Approve CourseLeaf CLSS course management adjustments
• Assist with publishing, managing, and downloading reports for Course Evaluations. Reporting and Data Analysis:
• Assist with developing and maintaining comprehensive matrices to assess and enhance academic course management and evaluation processes.
• Assist with establishing key performance indicators to measure the effectiveness of academic operations, ensuring alignment with institutional goals.
• Assist with reviewing data on quarterly basis to identify areas for improvement, and implement adjustments as necessary to optimize efficiency and effectiveness within CNHP.
• Assist with preparing reports on key course performance indicators and provide findings for university leadership (i.e. Provost office, OUR, etc.).
• Perform other duties as assigned.