Operations Coordinator at Expeditors

Bhubaneswar Municipal Corporation, Odisha, India -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Communication, Problem-Solving, Organizational Skills, Analytical Mindset, Microsoft Office, Google Workspace

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Description The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. Responsibilities Enhance customer relationships by identifying areas for improvement in the overall customer experience Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary Maintain knowledge of customer and company policies on all aspects of product movement Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs Identify and articulate process improvement ideas to support operations Create documented process for customers when requested - SOP/SWI creation Support the implementation of company’s culture within the team Work towards individual and department Key Performance Indicators (KPIs) Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Should be able to work in 8:00PM IST- 5:00AM IST. Qualifications Bachelor's degree or equivalent working experience 1-2 years of experience in logistics and/or high volume customer service roles Fluent in English; excellent written and oral communication skills Excellent customer service skills Strong organizational, communication and problem-solving skills Self-starter with the ability to triage and prioritize tasks in a fast-paced environment Analytical mindset with the ability to interpret data and make informed decisions Possesses a positive, can-do attitude Strong knowledge of Microsoft Office, Google Workspace Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. They enhance customer relationships and coordinate with multiple parties to resolve issues.