Operations Coordinator at Howard

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Time Management, Auditing, Communication Skills, Accountability, Operational Systems, Task Management, Escalation, Follow-Through, Quality Assurance, Process Management, Client Service, Workflow Management, Problem Solving, Documentation

Industry

Financial Services

Description

We are hiring a highly detail-oriented, process-minded Operations Coordinator to ensure Howard’s client teams consistently follow internal systems, processes, and client service obligations. This role involves quality assurance and process management, and is critical to maintaining quality at scale and ensuring clients continue to receive the service levels at Howard’s standards. The ideal candidate is systematic, uncompromising on details, comfortable chasing down missing items, and able to perform high-frequency auditing work without loss of accuracy or enthusiasm. This is an execution-first role for someone who enjoys structure, accountability, and maintaining control over complex workflows. What You’ll Do: • Conduct daily audits across Howard’s core systems, including Assembly (tasks), Notion (SOPs + onboarding documentation), and FloQast (close calendars + reconciliations) • Review calendars to ensure recurring client commitments, meetings, closes, and deliverables are scheduled and honored • Validate that weekly, monthly, and quarterly deliverables are completed on time and at quality for each assigned client • Ensure ongoing client servicing aligns with obligations outlined in engagement letters and scopes of work • Identify gaps in execution, missing tasks, overdue items, bottlenecks, and SLA breaches • Chase responsible team members for missing work product or overdue tasks, documenting status until resolved • Escalate persistent non-compliance issues to the applicable Director or VP of Operations with supporting context and detail • Monitor and manage Howard client payables and receipt of bills (accounts receivable) • Track patterns and systemic breakdowns to inform improvements to systems, SOPs, training, and workflows • Maintain an auditable record of findings, follow-ups, escalations, and resolutions • Hold the organization accountable to a culture of “done means done,” consistency, and zero dropped balls Ideal Candidate: • Extreme attention to detail and accuracy; errors bother you and you enjoy fixing them • Strong organizational and time management skills, comfortable auditing in volume • Ability to perform repetitive operational work with consistency and discipline • Strong communication skills with the ability to chase, follow-up, and hold others accountable • Familiarity with operational systems and task management tools • Comfortable escalating when needed and being direct when chasing missing work • No fear of being the “bad cop” when required • Sense of ownership; bias toward follow-through and closure Why Howard:  Be part of a high-growth company scaling operational infrastructure in real time  Influence the quality and reliability of execution across client accounts  Work with a team that values accuracy, accountability, and ownership  Clear lane, clear expectations, clear output

Responsibilities

The Operations Coordinator will conduct daily audits across core systems and ensure that client commitments and deliverables are scheduled and honored. They will also identify gaps in execution and hold team members accountable for missing tasks.