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Operations Coordinator at Impact BPO

Tegucigalpa, Francisco Morazán, Honduras -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Coordination, Communication, Organization, Process Optimization, Mentorship, KPI Reporting, Meeting Moderation, Problem Solving, Client Check-ins, Cross-department Communication, Documentation, Microsoft Office, Google Workspace, Microsoft 365, Monday.com, ClickUp.com

Industry

Business Consulting and Services

Description

We are seeking a highly proactive and detail-oriented Operations Coordinator to bring structure, clarity, and consistency across our operational areas. This role is ideal for a strong communicator and organizer who thrives in fast-paced BPO environments and enjoys supporting leadership teams through coordination, reporting, and process optimization. Responsibilities Coordinate daily operational activities across HR, Payroll, Marketing, and Operations. Provide mentorship and ongoing support to leadership teams and collaborators. Build and maintain KPI reports, dashboards, and reporting structures using spreadsheets. Moderate internal meetings, leadership syncs, and occasional 1:1 meetings. Support issue escalation, follow-ups, and operational problem-solving. Conduct client check-ins and assist in maintaining account stability. Track projects and ensure effective cross-department communication. Maintain accurate documentation and ensure operational processes are consistently followed and updated. Requirements On-site availability (required). English level C2 or near-native with excellent verbal and written communication. Excellent Spanish communication skills. Strong presentation skills and professional presence. BPO experience is a MUST or strong familiarity with BPO operational environments. Proven experience managing large teams. Ability to work under pressure and manage multiple priorities simultaneously. Proficiency in: Microsoft Office Google Workspace Microsoft 365 Monday.com ClickUp.com Highly organized, proactive, reliable, and detail-oriented.

Responsibilities

The Operations Coordinator will coordinate daily operational activities across various departments, provide mentorship to leadership teams, and build KPI reports. They will also moderate meetings, support issue escalation, and ensure effective communication across departments.