Operations Coordinator (In Store) at T&CO - USA

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Control, Customer Service, Shipping and Receiving, Merchandising, Administration, Analytical Skills, Microsoft Word, Microsoft Excel, Project Management, Import/Export Regulation, Gemology, Cashier Functions

Industry

Retail Luxury Goods and Jewelry

Description

Position Overview: The Operations Coordinator functions as the lead operations professional. The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best. Key Accountabilities: Oversee store merchandise * Receive merchandise and prepare transfers to other locations. * Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections). * Monitor the Daily High Value count and maintain the returns report. * Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory. * Lead and coordinate price changes, merges, re-classes and ticket changes. * Process merchandise requests and follow-up on special orders/back orders. Post sales client communication and service * Provide superior client service for all post sales service. * Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed. * Perform minor onsite repairs, cleanings, and other services within the store's client service area. * Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory. Sales and client development * Assist on the sales floor as needed while providing the Tiffany Experience. * Provide outstanding customer service. * Partner with the sales team by processing merchandise orders in line with procedure. * Assist with the planning and coordinating of store events. * Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc. Administration * Manage all store supplies including sundries, packaging, and hospitality. * Daily tracking of necessary invoice approvals, verification of daily inventory reports. * Function as the liaison with facilities and IT, follow up on audit issues and manage record retention. * Answer incoming calls and provide superior service to all clients. * Perform daily cashier functions including accounts payable and cash related functions. * Act as Security and Health & Safety liaison for the store. * Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc. Qualifications Required * 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping. * Analytical skills preferred. * Microsoft Word and Excel, IT knowledge * Ability to work retail store hours as necessary, including nights, weekends, and holidays. * Organized and detail oriented. * Ability to work well with clients, peers, and management. * Ability to understand and adhere to Tiffany & Co. standards. * Ability to manage project works and to meet deadlines. * Flexibility to perform different tasks based on day-to-day business needs. * Knowledge of local Import/Export regulation Preferred * Undergraduate degree * Proficiency in Tiffany & Co. computer applications * Graduate Gemologist/ Gemology knowledge * Retail Industry experience (luxury jewelry preferred)

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Responsibilities

Lead store operations including inventory control, administration, and shipping/receiving to optimize the client experience. Coordinate merchandise movements, manage post-sales services, and support the sales team with operational logistics.