CORE RESPONSIBILITIES

Order fulfilment & customer service

• Accurately key and process all wholesaler and customer orders in the inventory system (Unleashed) and despatch from the correct 3PL warehouse.
• Coordinate delivery time-slots, short-supply and out-of-stock communications, ETAs and overdue-order follow-ups with wholesaler stock controllers.

Stock & 3PL management

• Coordinate stock levels and movements across four national 3PL warehouses, including inter-warehouse transfers, damaged/short-life stock and pallet management.
• Reconcile stock-on-hand weekly between the source-of-truth system (Unleashed) and the 3PLs’ warehouse system (Carton Cloud); investigate and resolve discrepancies.

Excise & compliance

• Support the alcohol-excise despatch process - obtain delivery authorities (ATDs) and complete LAL (litres of alcohol) checks before stock release.
• Coordinate compliant stock disposal and excise reclaim, and prepare monthly container-deposit / EPA reporting (SA & NT) by the required deadline.

Forecasting & production support

• Support demand forecasting and the production plan - help compare sales run-rate, growth and known events against stock-on-hand to inform what to produce, how much and when.
• Raise and track production purchase orders with contract producers, accounting for lead times, minimum order quantities and volume-based pricing, to help keep stock available without over-producing.
• Support new-product development (production scheduling, packaging, barcodes/GS1) from concept to first order.

Reporting & master data

• Produce sales reports for the national sales team - by SKU, customer, state and sales manager - and support the company dashboard.
• Maintain master data: product/article and barcode setup, new supplier applications, and customer/pricing configuration.

Collaboration & continuous improvement

• Document and maintain operational processes so key knowledge is captured and not single-person dependent.
• Maintain day-to-day producer, 3PL and wholesaler contact and support operations in cross-department planning.

What success looks like (KPIs)

• Best-selling SKUs stay in stock; stock-outs on core lines are rare and short.
• Orders are keyed and despatched accurately and on time; overdue/unfulfilled POs are minimal.
• Stock-on-hand reconciles cleanly between Unleashed and the 3PLs each week.
• All excise and EPA/compliance obligations are met on time
• Production runs are timed and sized to demand - good availability without excess stock or tied-up cash/excise.
• Sales and operational reporting is accurate, consistent and on schedule.
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