Operations Coordinator | North Hampshire - FTC at Knight Frank

Basingstoke, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Support, Administration, Front-Of-House Roles, Flexible, Adaptable, Collaborative Approach, Organisational Skills, Attention To Detail, Diary Management, Written English, Grammar, Spelling

Industry

Real Estate

Description

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here. About The Role Knight Frank’s Country Business is looking to recruit an Operations Coordinator to join our North Hampshire team on a 12-month fixed-term contract. This is an exciting opportunity to play a key role in supporting the smooth running of our office and delivering exceptional service to clients and colleagues. Key Responsibilities Customer Experience Support the Department Head in implementing Customer Experience initiatives to enhance the client journey and improve Net Promoter Scores. Handle inbound and outbound calls, greet clients, and manage external enquiries professionally. Refer clients to a wide range of Knight Frank services. Sales Administration Manage all administrative aspects of the property journey across multiple instructions using our CRM system. Ensure compliance with best practice, client due diligence, and regulatory requirements throughout the sales process. Liaise with clients, internal teams, and external contractors. Generate accurate invoices and credit notes. Finance Approve office contractor invoices. Assist with expense submissions and timesheet processing for Saturday staff. Office Management Maintain a tidy, safe, and well-organised office environment, completing and logging safety checks. Manage office supplies, IT hardware, and assist with refurbishment or relocation projects. Support ISO compliance and external audits. Ensure adherence to GDPR and IT security regulations. Operations Prepare reports for management meetings. Maintain accurate records for performance, holidays, and absences. Manage team diaries and Saturday rota. Key Skills & Experience Previous experience in business support, administration, or front-of-house roles (preferred but not essential). Flexible, adaptable, and collaborative approach. Strong organisational skills with excellent attention to detail and diary management. High standard of written English, grammar, and spelling. If you’re looking to take the next step in your career and thrive in a supportive, high-performing environment, we’d love to hear from you! Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies. Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.

Responsibilities

The Operations Coordinator will support the smooth running of the office and deliver exceptional service to clients and colleagues. Key responsibilities include managing customer experience initiatives, sales administration, finance tasks, and office management.