• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

The ideal candidate for an Administrator role at phs will or must have:

• Provide Excellent Service Delivery
• Be able to build Customer Focus & Relationship Management
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
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