COMPANY OVERVIEW

Post Alarm Systems is one of the oldest and largest privately-owned full-service security companies in Southern California, operating since 1956. We are committed to delivering cutting-edge security products and exceptional client care, ensuring our customers feel safe and secure.

SUMMARY

We are seeking an Operations Assistant to join our team at Post Alarm Systems. This role is crucial in supporting daily operations and enhancing customer satisfaction in a fast-paced and customer-focused environment. Candidate must be able to multi task and work independently within a team framework. The position is based in Southern California working from our satellite office located in the City of Orange.

REQUIREMENTS

• Proven experience in a customer service role, preferably in an office environment.
• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Familiarity with phone systems and office equipment.
• Experience with Google Workspace is a plus.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
  If you are ready to contribute to a dedicated team that values quality service, we invite you to apply for the Assistant position at Post Alarm Systems today!
  Job Types: Full-time, Part-time
  Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person
Job Type: Full-time
Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Anaheim, CA 92801 (Required)

Ability to Relocate:

• Anaheim, CA 92801: Relocate before starting work (Required)

Work Location: In perso

• Provide exceptional customer service to clients via phone and email.
• Create and manage customer accounts using company provided software
• Perform accurate customer data entry and maintain up-to-date records
• Verify alarm signals received from technicians in the field and ensure appropriate follow-up
• Activate and finalize customer accounts
• Manage general office tasks and administrative duties.
• Assist with calendar management by scheduling sales, installation and service appointments.
• Support Manager in all administrative and coordination duties.
• Serve as a communication bridge between the sales, accounting, and service departments.
• Maintain an up-to-date log of all jobs created and email job status reports to relevant departments as needed.
• Perform any additional tasks that benefit the jobsite, customer experience, or company operations.