Operations Coordinator
Position Summary: The Operations Coordinator, National Contingency Services, will provide comprehensive operational, billing, and scheduling support for our National Contingency Division in Guarding. This position will act as the backbone in supporting current directors with subcontractors, ensuring operational efficiency, financial accuracy, and client satisfaction across the US, Canada, Puerto Rico, and additional markets as needed. This is a hybrid role combining the skill sets of a Billing Specialist, Operations Coordinator, and Scheduler, requiring agility, precision, and a proactive approach to supporting disaster relief protocols and day-to-day contingency operations.

REQUIRED QUALIFICATIONS:

• At least 3-5 years of experience in Security Operations, preferably within a large, multi-site or national environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with WinTeam ERP software is required.
• Strong understanding of P&L management, financial reporting, and revenue and expense analysis.
• Experience in pricing, billing review, and invoice validation.
• Excellent organizational, time management, and problem-solving skills with the ability to manage multiple priorities simultaneously.
• Strong communication skills for effective collaboration with clients, vendors, and internal stakeholders.
• Ability to work effectively under pressure, particularly during emergency response situations.
• High attention to detail and a proactive, process-driven approach to operational execution.
  Work Environment: This is an on-site position, with occasional travel as needed during emergency response or for vendor/client meetings.
  Salary: Based on experience

• Provide operational support with a clear understanding of P&L management and financial reporting, assisting with revenue and expense analysis, tracking operating costs, and identifying opportunities for improvement and cost savings.
• Collaborate and support RFP processes, contributing to pricing proposal development by providing data analysis and ensuring compliance with client requirements.
• Fulfill and price client service requests, creating and managing work orders for approved requests.
• Update and maintain all schedules for active service requests within WinTeam and SharePoint.
• Respond to and resolve client, vendor, and internal operational issues in a timely, effective, and professional manner.
• Identify, onboard, and maintain strategic vendor relationships in the US, Canada, Puerto Rico, and additional markets as required.
• Maintain accurate vendor documentation, including W9s, COIs, legal agreements, payment details, and other required documentation on SharePoint and WinTeam.
• Review client billing for accuracy weekly, ensuring all invoicing is finalized at month-end, and manage the resolution of billing discrepancies.
• Review vendor invoices for accuracy, cross-referencing SharePoint tracking data, WinTeam schedules, and email job tracking details.
• Partner with corporate accounts payable to resolve vendor payment inquiries promptly.
• Manage and coordinate disaster relief protocols, including emergency preparedness, disaster response coordination, and ensuring service delivery during natural disasters and emergency situations.
• Act as a key support resource to the directors in managing subcontractors, ensuring seamless operational execution across all contingency service projects.