ABOUT US

SPI is one of the most successful logistics firms in North America, with a respected network of over 65 offices throughout Canada and the United States.
For over 45 years, we have worked hard to build enduring, first-class relationships with our shippers, receivers and carriers. SPI is more than just another transportation network or third-party logistics hub; we are a dedicated team of transportation professionals united by one singular purpose – expediting your success.
At SPI Logistics, we are dedicated to cultivating a culture of diversity, equity, and inclusion, where every individual is valued, respected, and empowered to share their unique perspectives. We recognize that embracing diverse backgrounds and experiences fuels innovation, strengthens our community, and enhances the quality of our work. Through intentional actions, we strive to build a workforce that celebrates diversity and values differences, which is reflected from our hiring practices to daily interactions. In our journey toward our commitment to excellence, we aim to cultivate a barrier-free environment where diversity drives innovation, equity fosters success, and inclusion nurtures a sense of belonging for all.

QUALIFICATIONS

· High School diploma, or equivalent; diploma in supply chain/logistics preferred
· Have a minimum of two years’ experience in a customer service environment
· One or more years previous experience in the transportation industry
· Able to work after hours
· Able to work on stat holidays
· High level of proficiency with Microsoft Office, specifically Excel
· Ability to work independently, time manage and handle multiple tasks
· Effective attention to detail and a high degree of data entry accuracy
· Strong work ethic and positive team attitude
· Ability to handle stressful situations in a fast-paced work environment
· Strong problem identification and problem resolution skills
· Sound analytical thinking, planning, prioritization and execution skills
· Able to effectively communicate both verbally and in writing
· Able to work the 5 am - 1:30 pm shift
Job Types: Full-time, Permanent
Pay: $50,000.00-$52,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Application question(s):

• Are you able to work the 5am - 1:30pm shift?

Experience:

• Customer service: 2 years (required)

Work Location: In perso

· Onboard and train new agents on company software, policies, and procedures
· Provide ongoing training and troubleshooting support to agents and staff
· Assist agents with customer inquiries, including business onboarding, claims, and insurance-related queries
· Provide guidance and support to agents on unfamiliar transportation moves, claims management, and insurance documentation
· Update and maintain carrier database profiles
· Data entry for carrier set up, overrides and compliances
· Update and maintain carrier database profiles
· Assist the finance department with any overdue paperwork for agents
· Assist A/R as needed with the processing of load contracts for invoicing
· Maintain weekly report for release by Tuesday, or as information becomes available from sales/leadership quote and profile
· Provide afterhours support to the SPI network
· Act as the intermediary for all inquiries between agents and office staff