OPERATIONS COORDINATOR - STUDENT INFORMATION CENTRE (77102-0325)

Location
University of Warwick Campus, Coventry
Department
Estates
Position Type
Permanent
Salary
£26,338 to £29,959 per annum
About the Role

FOR INFORMAL QUERIES, PLEASE REACH OUT TO LOUISA GOWER (OPERATIONS DEPUTY MANAGER - STUDENT INFORMATION CENTRE) AT L.GOWER@WARWICK.AC.UK.

Warwick Accommodation. 36.5 hours per week, 365 days of the year, shifts between 07:00 – 22:00, 5 days over 7. Starting salary is £26,038 p/a. Employees normally progress by one spinal point each year until they reach the highest point in the grade. Previous applicants need not apply.
About You
We’re looking for an enthusiastic, self-driven individual with a strong focus on customer service to actively support reception and front-of-house duties, ensuring an exceptional experience for all.
The ideal candidate will have prior experience delivering top-tier customer service in hospitality and demonstrate effectiveness both independently and as part of a team. Strong administrative skills, particularly in hospitality, and impeccable organisational abilities are essential.
In this role, you’ll play a vital part in ensuring outstanding service to our diverse clientele of 25,000 students and 100,000 conference attendees annually. Your responsibilities will include efficiently managing check-ins and check-outs, addressing inquiries, resolving issues, processing payments, managing bookings, and performing general administrative tasks.
You’ll join a welcoming team within a dynamic and professional department, where adaptability and a customer-centric approach are key. Flexibility is required, as you may need to cover shifts at two reception desks during peak periods. Prior experience in a bustling, customer-centric environment and supervisory skills are crucial. Experience in hotel or student finance environments is advantageous.
Shift patterns may vary depending on business needs but currently include:
Term Time Shifts: Weekdays 08:00 – 16:00, 12:00 – 20:00; Weekends 10:00 – 18:00.
Vacation Shifts: Monday – Sunday 07:00 – 15:00, 14:00– 22:00.
For further information regarding the skills required for this role please see the personal specification section of the attached job description.
About the Department
The Student Information Centre housed within Senate House boasts an unparalleled scale, scope, and diversity within the hospitality industry. We oversee access to the 7479 bedrooms located on campus, setting us apart.
Operating seven days a week at the core of the campus, we are dedicated to assisting all Warwick University students, conference attendees, and staff with their needs, whether day or night.
Serving as the primary point of contact for Warwick Accommodation, Student Records, Student Finance, and various academic inquiries, we strive to deliver top-notch service on behalf of the University.
Our team members play a vital role in providing essential support and exceptional customer service to all individuals. The nature of the job demands flexibility, including shift work, weekends, and unconventional hours, totalling 362 days a year. Moreover, it necessitates making critical decisions independently during off-hours.
As part of our dynamic and professional department, you will collaborate within a friendly team environment, utilising your IT and communication skills to offer reception and administrative support.
https://warwick.ac.uk/services/reception/
Salary: Per Annum
Payment: Monthly in arrears by credit transfer into a bank or building society account.
Hours: 36.5 hours per week, Monday to Sunday. Shifts will vary so, you will need to be flexible enough to work between 07:00 to 22:00.
Annual leave: 26 days per year plus an additional 12-day Bank and Customary days or days in lieu.
Probationary period: 12 working weeks.
Benefits include: Contributory pension scheme, uniform.
About the University
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK, with 92% of our research assessed to be ‘world leading or internationally excellent’*.

You’ll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

• QS World University Rankings 2024

** Research Excellence Framework 2021
To find out more about us visit our website.
How to Apply

Please refer the Job description for details