POSITION SUMMARY:

The Operations Coordinator Supervisor works closely with the Branch Manager, sales team, technicians, vendors, and customers to assist with several aspects of company operations. The Supervisor is responsible for leading the team in organizing and coordinating related to inventory control, shipping and receiving and sales to ensure organizational effectiveness and efficiency. Duties may entail a variety of operational tasks, including assisting with warehouse operations, supporting Inside Sales, and supporting the Service Coordinator. Other duties may include maintaining office records and assisting with safety compliance for service personnel and purchasing. The right candidate will have great customer service and communication skills.

JOB QUALIFICATIONS:

• Minimum high school diploma or GED is required.
• 3-5 years of experience in office administration, operations, sales support and warehouse management.
• 1+ years of experience leading or supervising a team.
• Must be self-motivated, detail-oriented, energetic, and highly organized.
• Excellent communication and interpersonal skills, and the ability to prioritize and handle multiple projects are required.
• Proficiency in Microsoft Office is required, as well as intermediate computer skills.
• Ability to work in a team atmosphere supporting operations of the branch.

• Remote management of other offices, with occasional travelling to these locations as required
• Lead team in duties related to Inside Sales Support and other sales efforts.
• Lead team in duties related to warehousing/shipping and receiving, cycle counts and inventory control to include timely recording of these counts.
• Lead team in support of consistent truck counts and recording.
• Lead team in duties related to branch operations and efficiencies.
• Drive Branch efficiency and profitability by helping streamline processes, maintaining accurate inventory, and acknowledging sales goals.
• Maintain open communication between sales and service to ensure joint success in meeting customer needs and deadlines.
• Serves as first contact and support person for Branch management team.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.
• Take lead on valve assembly, based on Branch needs.
• May create and input sales orders from will call customers, process orders and quotes via HubSpot pipeline tickets.
• May assist Service Coordinator with inventory transfers, and daily management of service software.
• Works with corporate purchasing and inventory to set stock levels for proper replenishment by branch.
• Works with sales and service to identify items for stock and helps to source best pricing and vendors.
• Submits all pick tickets for all shipped or delivered orders for invoicing.
• Works with Service Coordinator to administer safety meetings and collate vehicle inspections.
• May assist Service Coordinator in administering the FR clothing lease program.
• Maintain office efficiency.