OUR REQUIREMENTS:

• Live our Core Values
• Excellent organisational skills and ability to work effectively on own whilst also being a team player
• Strong English & Maths skills
• Strong Geography skills - in order to schedule engineers efficiently
• Skilled in IT systems
• Be able to work under pressure and manage multiple tasks
• Excellent interpersonal and written communication skills, with strong attention to detail
• Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
• Flexible, open to change

JOB PURPOSE:

An office-based role, this is the chance to make a difference and become a key player in the growing TektaTeam!
Supports our customers, internal team and engineers to complete all repairs, maintenance and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.
You’ll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.

KEY RESPONSIBILITIES:

• Make customers happy!
• Complete quotes for repairs and small works.
• Follow up with the customers to ensure they have it and whether they would like to proceed.
• Support customers by meeting tight SLA’s on repairs and call outs, including managing the Engineer schedule for your region.
• Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
• Purchasing parts required for repair works and organising transport.
• Work with the rest of the team to plan the maintenance schedule, complete certificates and follow up with clients.
• Complete Risk Assessments and Method Statements (RAMS) for jobs and ensure all other necessary paperwork is in place.
• Approve job cards and complete invoicing.
• Attend regular account reviews and update meetings with clients.
• Work with the Sales team to grow customer revenue.
• Maintain the customer job and asset register to ensure accuracy.
• Take part in continuous improvement projects.