Reception team line management

· Directly line manage reception staff, including setting objectives, allocating work, providing guidance and monitoring service standards.· Prepare reception rotas and arrange suitable cover; manage attendance, leave, one-to-ones and performance development reviews in line with company procedures.· Support recruitment, induction, training and development of reception staff; address performance or conduct concerns with HR and the City Academic Manager as appropriate.· Ensure reception provides a professional welcome and handles enquiries, correspondence and referrals to the appropriate teams.· Coordinate appropriate reception support for routine operational tasks, including walkthroughs, resource replenishment and campus events.

External cleaning and security services

· Act as the campus operational contact for external cleaning and security providers; communicate expected coverage, standards and site procedures.· Coordinate and maintain cleaning and security rotas, verify attendance and arrange cover through the external provider when needed.· Monitor cleaning quality, punctuality and security coverage; raise service or staffing concerns with the relevant provider and escalate unresolved matters.· Maintain up-to-date contractor names, identification, contact details and access information.· Check and submit relevant contractor timesheets or payroll information under agreed internal and supplier procedures. External cleaning and security personnel are not direct reports.

Reception team line management

· Directly line manage reception staff, including setting objectives, allocating work, providing guidance and monitoring service standards.· Prepare reception rotas and arrange suitable cover; manage attendance, leave, one-to-ones and performance development reviews in line with company procedures.· Support recruitment, induction, training and development of reception staff; address performance or conduct concerns with HR and the City Academic Manager as appropriate.· Ensure reception provides a professional welcome and handles enquiries, correspondence and referrals to the appropriate teams.· Coordinate appropriate reception support for routine operational tasks, including walkthroughs, resource replenishment and campus events.

External cleaning and security services

· Act as the campus operational contact for external cleaning and security providers; communicate expected coverage, standards and site procedures.· Coordinate and maintain cleaning and security rotas, verify attendance and arrange cover through the external provider when needed.· Monitor cleaning quality, punctuality and security coverage; raise service or staffing concerns with the relevant provider and escalate unresolved matters.· Maintain up-to-date contractor names, identification, contact details and access information.· Check and submit relevant contractor timesheets or payroll information under agreed internal and supplier procedures. External cleaning and security personnel are not direct reports.